No-Shows
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Nov- 2024 -6 NovemberNews-In-Brief
Today’s news in brief – 06/11/24
Domino’s has reported that total sales rose 3% to £374.8m in Q3, as total orders increased 3.5% on a comparable basis to 17.4 million. The group attributed its performance to delivery orders continuing its “strong” momentum, as it was up 6.6% against last year’s Q3 to 11.1 million. However, collection…
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6 NovemberPubs and Bars
No shows in hospitality reach record high of 14%
The number of consumers not showing up for their reservations in pubs, bars and restaurants is back to a record high, with 14% of guests not honouring reservations or informing venues in advance that they need to cancel, according to new figures from Zonal’s latest GO Technology report, in partnership…
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Dec- 2023 -4 DecemberAdvice
How to manage food waste and charitable giving
One-third of all food produced globally goes to waste; if food waste was a country, then it would be the third largest emitter of greenhouse gases in the world. In the UK, 70% of food waste occurs in the home, but the hospitality and retail sector still contribute a sizable…
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Oct- 2023 -18 OctoberNews
Today’s news in brief – 18/10/23
Just Eat has increased its full-year guidance following a return to sales growth in Q3. Gross transaction value in Northern Europe and UK&I grew by 6% and 4%, respectively. However, North America saw a slower trajectory with an 18% decrease in GTV.In response to the overall GTV growth, Just Eat…
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18 OctoberBusiness
Reservation no-shows double in past year, CGA finds
The number of consumers not showing up for their reservations in pubs, bars and restaurants has doubled since September last year, according to the latest research from Zonal and CGA by NIQ. Some 12% of consumers are still not honouring their reservations and not informing venues in advance that they…
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Jul- 2023 -19 JulyPubs and Bars
Hospitality businesses fear closure as no-show diners cost £90 per head
No-show diners are costing restaurant owners almost £90 per head as a result 18% of restaurant, pub and bar owners consider closing for good, according to new data from Barclaycard Payments. The data revealed that with the majority (60%) of customers giving 24 hours or less notice when cancelling their…
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Sep- 2021 -2 SeptemberBusiness
No-shows cost hospitality £17.6bn a year, study finds
Bookers who don’t turn up to hospitality reservations without telling the venue reportedly cost the hospitality industry £17.6bn per year. According to research conducted by hospitality technology firm Zonal and data and insight consultancy CGA, one in seven customers have failed to make a reservation without warning ahead since April.…
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Jul- 2021 -5 JulyApps & Technology
No-shows to cost UK restaurants up to £6.2m
UK restaurant owners could lose out on up to £6.2m if the rising “no-show” trend continues at its current trajectory. According to research conducted by restaurant booking platform TheFork, 19% of Brits have admitted to failing to arrive for a restaurant reservation over the past four weeks. The group has…
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May- 2021 -28 MayBusiness
#BeKindtoHospitality campaign rolled out nationwide
A group of hospitality operations, led by the Radisson Red’s curator Graham Chalmers, has launched a campaign urging the public to be considerate and help restaurants, hotels and bars survive. The #Bekindtohospitality campaign promotes awareness of mental health issues among workers in the hospitality sector, particularly around stress and anxiety.…
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Apr- 2021 -9 AprilFeatures
An al fresco reopening is a tail of two fortunes
The time is nearing for Boris Johnson’s roadmap to recovery to finally facilitate the reopening of the hospitality industry, with outdoor venues once again allowed to return to trading on 12 April. The easing of restrictions is without doubt greatly anticipated by all involved, but does the four-staged strategy perpetuate…
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