No-Shows
Coverage of booking no-shows across UK hospitality, examining their financial impact and the strategies operators are using to reduce them. Includes insights into pre-payment and deposit policies, digital booking platform integrations, customer communication tactics, and service model adjustments aimed at improving table turn and revenue protection. Built for restaurant operators, pub managers, and F&B directors looking to manage demand, minimise loss, and enhance operational predictability in seated service environments.
-
Nov- 2024 -6 NovemberPubs and Bars
No shows in hospitality reach record high of 14%
The number of consumers not showing up for their reservations in pubs, bars and restaurants is back to a record high, with 14% of guests not honouring reservations or informing venues in advance that they need to cancel, according to new figures from Zonal’s latest GO Technology report, in partnership…
Read More » -
Dec- 2023 -4 DecemberAdvice
How to manage food waste and charitable giving
One-third of all food produced globally goes to waste; if food waste was a country, then it would be the third largest emitter of greenhouse gases in the world. In the UK, 70% of food waste occurs in the home, but the hospitality and retail sector still contribute a sizable…
Read More » -
Oct- 2023 -18 OctoberBusiness
Reservation no-shows double in past year, CGA finds
The number of consumers not showing up for their reservations in pubs, bars and restaurants has doubled since September last year, according to the latest research from Zonal and CGA by NIQ. Some 12% of consumers are still not honouring their reservations and not informing venues in advance that they…
Read More » -
Jul- 2023 -19 JulyPubs and Bars
Hospitality businesses fear closure as no-show diners cost £90 per head
No-show diners are costing restaurant owners almost £90 per head as a result 18% of restaurant, pub and bar owners consider closing for good, according to new data from Barclaycard Payments. The data revealed that with the majority (60%) of customers giving 24 hours or less notice when cancelling their…
Read More » -
Sep- 2021 -2 SeptemberBusiness
No-shows cost hospitality £17.6bn a year, study finds
Bookers who don’t turn up to hospitality reservations without telling the venue reportedly cost the hospitality industry £17.6bn per year. According to research conducted by hospitality technology firm Zonal and data and insight consultancy CGA, one in seven customers have failed to make a reservation without warning ahead since April.…
Read More » -
Jul- 2021 -5 JulyApps & Technology
No-shows to cost UK restaurants up to £6.2m
UK restaurant owners could lose out on up to £6.2m if the rising “no-show” trend continues at its current trajectory. According to research conducted by restaurant booking platform TheFork, 19% of Brits have admitted to failing to arrive for a restaurant reservation over the past four weeks. The group has…
Read More » -
May- 2021 -28 MayBusiness
#BeKindtoHospitality campaign rolled out nationwide
A group of hospitality operations, led by the Radisson Red’s curator Graham Chalmers, has launched a campaign urging the public to be considerate and help restaurants, hotels and bars survive. The #Bekindtohospitality campaign promotes awareness of mental health issues among workers in the hospitality sector, particularly around stress and anxiety.…
Read More » -
Apr- 2021 -9 AprilFeatures
An al fresco reopening is a tail of two fortunes
The time is nearing for Boris Johnson’s roadmap to recovery to finally facilitate the reopening of the hospitality industry, with outdoor venues once again allowed to return to trading on 12 April. The easing of restrictions is without doubt greatly anticipated by all involved, but does the four-staged strategy perpetuate…
Read More » -
Jul- 2020 -20 JulyCoronavirus
‘Wave’ of no-shows slams hospitality sector
A new emphasis on reservations has hit the sector following a “wave” of no-shows, according to the CGA’s latest Consumer Pulse survey. The survey found that only 28% of consumers visited venues with no reservations in the 10 days after the sector reopened on 4 July. Visits to venues have…
Read More » -
Apr- 2019 -8 April
Tamu App launches to revolutionise dining experience
Dining app Tamu has claimed to be the first dining app to incorporate the entire customer journey, from discovery to reservations and pre-ordering to payments. This includes event creation at the restaurant, group ordering with guests and splitting bills. Restaurants pay nothing in advance and commissions are only taken from…
Read More »
- 1
- 2