News
The News section on Catering Today delivers the latest updates and developments across the UK hospitality and catering industry. Covering restaurants, pubs, quick service brands, and catering groups, it reports on company announcements, market performance, government policy, and sector-wide trends. With a focus on commercial and operational impact, Catering Today’s news coverage keeps hospitality professionals informed of the events and decisions shaping business conditions and strategic opportunities across the sector.
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Oct- 2019 -15 October
Britannia Spice manager hits back at ‘exaggerated’ Tripadvisor review
A general manager at an Edinburgh restaurant has hit back at an online reviewer calling him “pathetic” and an “embarrassment” over “exaggerated” claims of poor customer service posted on Tripadvisor. The negative review posted to the Britannia tripadvisor page titled “Terrible Customer Service” explains how one customer attempted to pay…
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15 October
Deliveroo riders boycott Wagamama restaurants in Bristol
Around 80 Deliveroo riders boycotted Wagamama restaurants in Bristol last week, over complaints that staff at the Japanese chain took too long to prepare food for deliveries. According to Bristol Live, Joseph Nunes, who organised the boycott, said “riders often have to wait 25 minutes in Wagamama for orders to…
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15 October
Consumer expectations of food quality increases, study finds
Consumer expectations around food quality in pubs and bars have soared between February and September 2019, according to a study by online review company Feed It Back. Through an in-depth analysis of reviews across the pub and bar sector, Feed It Back found negative reviews left around food quality have…
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15 October
Lexington Catering launches new ‘Independent Schools’ brand
Contract caterer Lexington Catering has launched Lexington Independent Schools, which it said aims to bring an “innovative”, high-end food and service solution offering to the market. It will operate as a dedicated and specialist division of Lexington, and brings together the independent school clients that were previously managed by Elior,…
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15 October
Kitchen W8 celebrates 10 year anniversary by retaining a Michelin Star
Kitchen W8, has marked its 10th anniversary of business this autumn by retaining its Michelin star it first acquired back in 2011. The 70-seat restaurant, which was launched in 2009 by co-owners Rebecca and Phil Howard, has gained a reputation for “professional consistency and flair” with its menus and service…
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14 October
Northampton Saints extends catering partnership with Levy UK
Premiership Rugby Club Northampton Saints has extended its contract with Levy UK, which will continue to be the official food and hospitality partners at the Franklin’s Gardens stadium until 2025. According to the club, the contract extension will allow Levy UK to “enhance the supporter experience” at the 15,000-capacity stadium…
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14 October
Beiriso launches crowdfund to help next phase of growth
Italian-japanese fusion restaurant Berisio has launched a crowdfunding campaign on Crowdcube, in order to expand on the success of its first restaurant. Since its launch in 2015, Beiriso said it has cultivated a “loyal customer base” and now serve 300 people daily. It said the convenience food-to-go market growth is…
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14 October
The Meatless Farm Co to offer vegan alternatives at JD Wetherspoons
British food company, The MeatlessFarm Co, has launched its plant-based burgers in the JD Wetherspoon pub chain across the UK. The burgers will be fully branded on the menu and available in as many as 877 branches. The roll out follows a successful trial across several Wetherspoon outlets, and the…
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11 October
KFC announces UberEats trial from 50 London locations
KFC has announced it is trialling delivery of their original recipe fried chicken on Uber Eats from 50 KFC restaurants across London. The trial will see it offer its Bargain Bucket, Family Feast and Popcorn Chicken and other staples from its menu available on the Uber Eats app delivering from…
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11 October
Elior UK appoints new venue director for Scottish Rugby Hospitality
Elior UK has appointed Fi Morley as the new venue director for Scottish Rugby Hospitality. Morley said he will work in partnership with Scottish Rugby to “continue to deliver a first class offer” based on customer experience. Previously responsible for a significant transformation of business within Edinburgh’s The Hub, Elior said Morley…
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