Tips
Our Tips coverage delivers essential updates and guidance on gratuity practices across the UK foodservice and hospitality sector, including evolving legislation, service charge policies, payroll compliance, staff tipping protocols, and operational best practices. We focus on what restaurateurs, pub operators, caterers, and F&B managers need to know to handle tipping transparently, fairly, and legally, while maintaining team morale and guest satisfaction.
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Apr- 2021 -6 AprilBreweries and Distilleries
Stella Artois launches £500,000 tips campaign
Stella Artois is set to launch a celebrity-backed Stella Tips campaign on 12 April that will see £500,000 given to hospitality staff across the UK. According to the Evening Standard, some 12,000 hospitality staff are expected to benefit from the campaign that is supported by Jodie Kidd and James Blunt.…
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Feb- 2021 -25 FebruaryFeatures
Q&A with Michael Kill
How does the Vaccine help bars and late night restaurants businesses bounce back? I think the vaccination roll-out is definitely a light at the end of the tunnel. However, we’ve got to consider the facts, in terms of measures that the government will still want to be in place while…
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Jan- 2021 -11 JanuaryCoronavirus
Pandemic costs D&D London £2.5m a month, owner warns
Des Gunewardena, the owner of restaurant group D&D London, has written to the government calling for greater support ahead of today’s (11 January) parliamentary debate on the hospitality industry. In a letter addressed to chancellor Rishi Sunak, Gunewardena revealed that Covid-19 is costing D&D London £2.5m per month of closure.…
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Dec- 2020 -23 DecemberFood and Drink
Deliveroo pledges to match customer tips
Deliveroo has announced its pledge to match customers’ in-app tips to local restaurants hit by Covid restrictions. The company said it will match tips paid to eligible restaurants up to a total value of £60,000 from today until midnight on Christmas Eve up to the value of £20 per tip.…
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Oct- 2020 -9 OctoberPeople
50% of hospitality staff feel their mental health is in decline
Half (50%) of hospitality professionals feel their mental health is worse than it was a year ago, according to the latest study by independent job board CV-Library. The job board surveyed 1,300 UK professionals in an effort to ascertain how the global pandemic has impacted the wellbeing of the nation’s…
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Sep- 2020 -18 SeptemberComment
Rebooting restaurants: Tech solutions to Covid-19 problems in catering
COVID-19 has been a huge problem for restaurants and catering businesses, with virtually every company in the sector, from bars to cafés, having to re-think their business model. With the industry so strongly dependent on social gatherings and interacting with other people, it has been a sector massively impacted by…
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Aug- 2020 -26 AugustAdvice
Five stars: Top tips to get better reviews
Online reputation management – pretty much everyone working in hospitality knows the importance of it. In fact, having a positive online presence can make or break your business, with a staggering 76% of UK consumers admitting to checking internet reviews before choosing an establishment to eat or drink at. Think about it, if a potential customer searches for your…
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13 AugustComment
Five tips to make the most out of Dining Out to Help Out
The restaurant industry has taken a huge blow thanks to COVID, but this month the Eat Out To Help Out Scheme means we can all do our bit in helping the industry get back on its feet – but how can you make the most of it, safely? No matter…
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Jul- 2020 -24 JulyComment
Mental health in the catering sector
For employees working within the catering sector, the workload is very demanding, and it is often pressurising to meet the satisfaction of customers. Seeing that restaurants are beginning to accelerate again, following lock down being eased, no doubt that catering employees will now be expected to work within a new…
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8 JulyComment
The coronavirus diaries: Pizza Hut
Pizza is what we know best. We’re proud of the pizzas we’ve delivered and business growth we’ve seen in our sixty years as a brand, from our humble beginnings in Kansas to becoming a global brand – but when coronavirus hit, being designated an ‘essential service’ posed an entirely new…
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