Tips
Our Tips coverage delivers essential updates and guidance on gratuity practices across the UK foodservice and hospitality sector, including evolving legislation, service charge policies, payroll compliance, staff tipping protocols, and operational best practices. We focus on what restaurateurs, pub operators, caterers, and F&B managers need to know to handle tipping transparently, fairly, and legally, while maintaining team morale and guest satisfaction.
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Jul- 2025 -8 JulyFeatures
Brace for impact: how hospitality must prepare for the Employment Rights Bill
The government has set a phased timeline for rolling out changes under the Employment Rights Bill. The most complex reforms, including guaranteed hours and enhanced protections from unfair dismissal, will not take effect until 2027. Before then, employers will face a series of earlier reforms. From April 2026, new rules…
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Oct- 2024 -9 OctoberAdvice
Top tips for practical sustainable dining
Discovering a world where every dish is a story about respecting nature, connecting with local producers and committing to a more sustainable future, is an exciting journey to commence. A sustainable restaurant is, first and foremost, a restaurant that respects the seasonal nature of the produce served to customers. This…
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4 OctoberAdvice
What hospitality operators should know about the new tipping act
As of 1 October 2024, the Employment (Allocation of Tips) Act is being enforced, bringing significant changes to the way hospitality businesses must handle tips and service charges. This new legislation mandates that all customer tips be passed directly to staff without deductions. A recent study has revealed that only…
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Sep- 2024 -30 SeptemberFeatures
How restaurants can make the most of social media
In today’s digital age, having an online presence is crucial for any business, but for restaurants, it’s not just a bonus—it’s a necessity. The hospitality industry is highly competitive, and restaurants need to differentiate themselves to attract customers. Social media platforms, especially TikTok and YouTube, offer an unprecedented opportunity for…
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12 SeptemberNews
Today’s news in brief – 12/09/24
Adnams chairman Jonathan Adnams has stepped down due to health reasons. The news comes after he initially informed members of his possible retirement at the company’s last Annual General Meeting. As a result, the board “unanimously” agreed that Simon Townsend will step in on an interim basis as non-executive chairman. …
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12 SeptemberRestaurants
Majority of consumers support Tipping Act, finds RSM
A survey of 2000 from RSM has found that 80% of consumers think that 100% of tips and service charges should go to staff. Despite this, only a fifth (20%) believe that hospitality staff receive 100% of the tips from customers. The new Employment (Allocation of Tips) Act 2023 will…
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Jul- 2024 -30 JulySponsored
What to expect at Europe’s 100% plant-based trade show
Leading plant-based manufacturers and solutions providers will form a comprehensive exhibition, covering everything from end products to packaging, ingredients and logistics. Here, attendees can source innovative plant-based products, gain inspiration, discover solutions for their business and network with other business owners. Exhibitors are travelling from around the world to demonstrate…
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Jun- 2024 -3 JuneAdvice
How to handle a spate of one-star reviews
As nice as it would be to have your establishment receive a 100% positive response rate from customers, the chances are you have received a negative review from time to time. Such reviews are generally harmless when they are far and few between, but a spate of those dreaded one-stars…
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May- 2024 -28 MayAdvice
The importance of a 360 marketing campaign
The hospitality sector is an incredibly competitive market, with new bars, restaurants, cafes, and hotels opening daily. So, how do you stand out and ensure it’s your venue that consumers choose? A 360 marketing campaign will ensure that potential customers see your venue – and its incredible food, drinks and…
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21 MayAdvice
How to increase spend per head in a no and low alcohol world
Dry January may be behind us, but data shows a huge increase in the amount of people opting for no and low alcohol alternatives. According to a recent report by the hospitality research organisation, KAM, showed that 5.2 million fewer UK adults drank weekly in 2023 than in 2001, and…
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