Tips
Our Tips coverage delivers essential updates and guidance on gratuity practices across the UK foodservice and hospitality sector, including evolving legislation, service charge policies, payroll compliance, staff tipping protocols, and operational best practices. We focus on what restaurateurs, pub operators, caterers, and F&B managers need to know to handle tipping transparently, fairly, and legally, while maintaining team morale and guest satisfaction.
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Oct- 2022 -13 OctoberTrade Associations
UKH launches net zero Sustainability Programme
UKHospitality (UKH) has launched a new Sustainability Programme aimed at guiding the sector to net zero by 2040. The commitment sets out 10 pledges in four areas – waste, supply chain, skills and biodiversity. The initiative forms part of a wider drive to help businesses, especially small and medium enterprises…
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12 OctoberRestaurants
Las Iguanas trials service robots in two locations
Las Iguanas, the Latin American-inspired chain restaurant, has reportedly introduced six new service robots at its restaurants in Center Parcs Elveden Forest and in Cambridge through a trial partnership with Soft Bank Robotics. It is reported that the robots will support team members with everyday tasks such as delivering food…
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Sep- 2022 -23 SeptemberCafes and Coffee Shops
Creams launches emergency support package for franchisees
Creams has announced it has launched an emergency franchise partner support package to help and guide its partners through inflationary pressures, the cost-of-living crisis and other ongoing economic and societal challenges. The full support package includes financial incentives such as a reduction on royalty fees from October 2022 until February…
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Jul- 2022 -27 JulyAwards & Events
Bord Bia launches sustainable BBQ campaign
Irish Food Board, Bord Bia, and Irish Beef have announced a partnership with two London chefs who are said to be advocates of sustainably produced beef and cooking over live fire. The partnership is part of their annual BBQ campaign. Nick Fitzgerald of Tacos Padre, based in Borough Market, and…
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May- 2022 -3 MayComment
5 Simple Tips to Keep Your Restaurant Staff Motivated
Your teammate is sick on a busy Friday night, every single customer orders the fish option, or there’s a massive van parked across the customer parking slots. It’s impossible to predict everything that can go wrong in our industry. And at times, this constant battle can be demotivating and demoralising.…
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Apr- 2022 -12 AprilPeople
Front of house workers to benefit most from NLW rise, data finds
The new National Living Wage (NLW) rates will mostly benefit front-of-house workers, who will see their hourly wage increased to be more in line with that of their counterparts in back-of-house roles, according to new research from Fourth. For businesses, however, it said this means a further squeeze on margins…
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1 AprilNews
Pizza Express to return to fair tips policy amid Unite campaign
A long campaign by Unite, the leading hospitality union, has secured a return to a fair tips policy at Pizza Express, boosting the wages of low paid waiting staff. In March, the association said an internal Pizza Express committee established to agree tips allocation, scrapped a controversial rule that 50%…
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Sep- 2021 -24 SeptemberGovernment
Gov to ban businesses from withholding staff tips
The government is due to introduce new legislation that will make withholding tips from workers illegal. The move is set to support roughly two million people working across 190,000 hospitality, leisure, and service sector businesses. Launched today (24 September), the plans include the requirement for all employers to pass on…
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Jul- 2021 -19 JulyRestaurants
Kitchin Group hires external HR consultancy amid bullying accusations
The Tom Kitchin owned Kitchin Group has appointed an independent, external HR consultancy in reaction to recent allegations of staff mishandling and harassment. Some 12 former employees claimed earlier this month of “hellish” sexual harassment, abuse, and the denial of food, water, and lavatory breaks amid 18 hours shifts across…
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Jun- 2021 -28 JuneGovernment
MP proposes bill to ban tip deductions
A Conservative MP has brought forward a Tips Bill to parliament in a bid to ban restaurants and other hospitality businesses from making deductions from workers’ tips. Under the bill, proposed by Dean Russell, businesses would be unable to make deductions from staff tips, with workers either taking the money…
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