Tips
Our Tips coverage delivers essential updates and guidance on gratuity practices across the UK foodservice and hospitality sector, including evolving legislation, service charge policies, payroll compliance, staff tipping protocols, and operational best practices. We focus on what restaurateurs, pub operators, caterers, and F&B managers need to know to handle tipping transparently, fairly, and legally, while maintaining team morale and guest satisfaction.
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Jul- 2023 -7 JulyNews
PizzaExpress appoints first ever ‘head of flair’
PizzaExpress has announced the appointment of its first ever head of flair in Danny Hamilton, the PizzaExpress Kings Lynn general manager. As head of flair, Hamilton will be the “ultimate brand ambassador” for the restaurant chain with both customers and restaurant teams, from helping to select new menu items to…
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May- 2023 -26 MayFeatures
Hyper-localisation: Creating a sense of place in the hospitality industry
Bid farewell to the era of generic hospitality design – customers are craving more than a one-size-fits-all experience when they step into a bar or restaurant. In their quest for unique and personalised experiences, patrons demand curated designs that reflect the essence of their chosen destination. Enter the captivating trend…
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22 MayComment
“It is still a very toxic environment at times”: Q&A with Tim Etherington-Judge
Do you think there is a problem within the mental health of hospitality workers in particular? Absolutely, I think there’s a number of aspects of most hospitality work that makes it particularly challenging to maintain good mental health. Things such as trying to sleep outside of your circadian rhythms, because…
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22 MayCafes and Coffee Shops
200 Degrees to open 19th location in Chester
The specialty coffee shop 200 Degrees will be opening its 19th location on the historic Bridge Street, Chester, on Saturday 27 May. The unit, which will be housed in a Tudor building that has sat empty since 2019, has undergone a refurbishment to make the space “cool and cosy”. Customers…
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Apr- 2023 -28 AprilFeatures
Fast, fresh talent: 7 tips for sourcing hospitality talent at the last minute
Businesses always aim to get their staffing right. But in catering and hospitality things can be very unpredictable: there are times when restaurants, pubs and bars need to pull in last minute staff. The upcoming Coronation of King Charles III – and the four-day bank holiday around it – will…
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13 AprilFeatures
Simon King: ‘I feel like I’ve got the best job in the world’
Can you tell us about your experience within hospitality? I’ve been in the industry since I was a teenager, so really my entire life. At the very beginning, I worked in country house hotels. After my A-levels, I studied Hospitality Management in Devon and then went to London in the…
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Mar- 2023 -10 MarchFeatures
Pulling back the curtain on Eataly London
Can you tell us a little bit about your career and how you ended up working for Eataly? After spending a few years in accounting, consultancy and insurance, I was looking for a new challenge in the hospitality sector. My journey with Eataly began in 2016 when I joined the…
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7 MarchSponsored
Immigration crackdown: 6 ways to protect your business
According to the Office for National Statistics, there are an estimated 241,000 migrant workers employed in the UK restaurant industry. Yet, 71% of businesses that received civil penalties for breaking immigration law in London and South East England were restaurants or takeaways. The Home Office has announced that it will…
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Jan- 2023 -12 JanuaryFeatures
Adam Hyman on the Happiness in Hospitality 2022 report
What is your background in hospitality and can you tell us a little bit about your career progression? I don’t have an official hospitality background so to speak; like a lot of people, I have dabbled in working in restaurants and pubs growing up. I studied and worked in commercial…
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Dec- 2022 -9 DecemberNews
Rail strikes set to cost hospitality staff £15m in tips
UK hospitality staff could be set to lose around £15m in tips due to planned rail strikes, according to data from Tipjar. The RMT is planning industrial action on a number of days in December and January. The news comes as UKH also warned that the hospitality industry could lose…
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