Tips
Our Tips coverage delivers essential updates and guidance on gratuity practices across the UK foodservice and hospitality sector, including evolving legislation, service charge policies, payroll compliance, staff tipping protocols, and operational best practices. We focus on what restaurateurs, pub operators, caterers, and F&B managers need to know to handle tipping transparently, fairly, and legally, while maintaining team morale and guest satisfaction.
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May- 2018 -10 MayGovernment
Named and shamed: Underpaid hospitality staff among 200,000 to receive £15.6m back pay
HMRC has identified £15.6m in pay owed to more than 200,000 of the UK’s lowest paid workers, following an investigation from 2017 to 2018. This was an increase from the £10.9m that was owed to 98,000 workers in the previous year. Earlier this year, Wagamama, TGI Fridays, Starbucks and Subway…
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3 MayAdvice
Making Google work for you
Search Engine Optimisation (SEO) continues to be a vital and yet tricky marketing tactic to achieve and execute correctly. According to the latest intelligence from Google, 75% of customers use a search engine to find local eateries, with 56% of those searchers looking for a business to visit that day,…
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Apr- 2018 -27 AprilAdvice
Re-training your kitchen team: the essential checklist
It doesn’t matter if you’re walking into your first ever catering job, or boldly marching into a senior position at your dream establishment; stepping into a new or unfamiliar kitchen is a daunting task for any chef. Equally, for those already at home in the kitchen – the task of…
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13 AprilAdvice
How to serve drinks to maximise customer experience
When you’re serving drinks to your customers, there’s a whole range of factors that can influence their experience. While how your beverages look and taste certainly have a big impact on how they are received, there are other things to consider, such as whether your customers feel that the service…
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12 AprilPeople
TGI Fridays hit with first ever strike over tips and minimum wage
TGI Fridays staff members are to be balloted by trade union Unite for strike action over tips and minimum wage. In the first of a series of strikes over the coming months, waiting staff from the chain’s Milton Keynes and Covent Garden restaurants will be balloted from 18 April to…
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