Customer Loyalty

Thai Leisure FY revenues fall 3.9% to £31.3m

Thai Leisure Group, the operator behind Chaophraya and fast-casual chain Thaikhun, has reported revenues of £31.3m for the year ended…

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How will businesses deal with increased costs in 2025?

Since chancellor Rachel Reeves’ Autumn Budget those in the hospitality industry have been bracing for a year of increased costs.…

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How restaurants can make the most of social media

In today’s digital age, having an online presence is crucial for any business, but for restaurants, it’s not just a…

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Hydes achieves ‘record’ FY turnover of £39.3m

Brewer and pub chain, Hydes, has reported that its turnover rose £5m to £39.3m for the year ended 31 March. …

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How to utilise data effectively to boost return visits

In today’s data-driven world, the hospitality industry thrives on the data, insights and information. Customer preferences, visit trends, and market…

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Knoops appoints new CMO

Knoops, a chocolate drinks retailer which operates cafes in the UK, has announced the expansion of its senior leadership team…

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Various Eateries reports FY23 losses despite 12% rise in revenues

Various Eateries has reported an adjusted EBITDA loss of £2.2m, despite revenues growing 12% to £45.5m during the year ending…

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Half of restaurant-goers say bad experiences damage brand loyalty

Nearly half (49%) of restaurant-goers stated that a few bad experiences is the biggest reason why they become less loyal…

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Today’s news in brief – 27/09/23

Hydes has achieved a “record” turnover of £34.1m for the year ending 2 April, marking a £5.8m increase from the…

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Hydes posts ‘record’ £34.1m turnover in FY23

Salford-based brewer and pub operator, Hydes, has announced a record turnover of £34.1m for the year ending 2 April, an…

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