Customer Loyalty
Reporting on strategies, tools, and programmes designed to build guest retention and brand advocacy across the UK hospitality and foodservice sector. This section explores loyalty schemes, CRM platforms, personalised marketing, and F&B incentives that drive repeat visits in restaurants, pubs, cafes, and delivery platforms. Built for operators, marketers, and group leaders, it offers insight into what keeps customers coming back in a highly competitive and experience-driven market.
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Jun- 2025 -10 JuneRestaurants
Thai Leisure FY revenues fall 3.9% to £31.3m
Thai Leisure Group, the operator behind Chaophraya and fast-casual chain Thaikhun, has reported revenues of £31.3m for the year ended 30 January, down 3.9% from the previous year’s £32.5m. According to the group’s filing at Companies House, its performance reflects the challenging consumer environment that has impacted the wider hospitality…
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Jan- 2025 -14 JanuaryFeatures
How will businesses deal with increased costs in 2025?
Since chancellor Rachel Reeves’ Autumn Budget those in the hospitality industry have been bracing for a year of increased costs. The question on everyone’s lips as we enter 2025 is what effect these changes will actually have on the industry and how the industry will go about combatting them. How…
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Sep- 2024 -30 SeptemberFeatures
How restaurants can make the most of social media
In today’s digital age, having an online presence is crucial for any business, but for restaurants, it’s not just a bonus—it’s a necessity. The hospitality industry is highly competitive, and restaurants need to differentiate themselves to attract customers. Social media platforms, especially TikTok and YouTube, offer an unprecedented opportunity for…
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Aug- 2024 -27 AugustPubs and Bars
Hydes achieves ‘record’ FY turnover of £39.3m
Brewer and pub chain, Hydes, has reported that its turnover rose £5m to £39.3m for the year ended 31 March. Hydes also saw its overall pre-tax profits rise from £2.3m to £2.6m during the period. The family-owned business has attributed its “record” results to its investment in refurbishments, the opening…
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Jun- 2024 -14 JuneAdvice
How to utilise data effectively to boost return visits
In today’s data-driven world, the hospitality industry thrives on the data, insights and information. Customer preferences, visit trends, and market fluctuations – all these elements can be analysed and strategically employed to gain a competitive edge. However, attracting and retaining guests has become an ever-increasing challenge in a landscape saturated…
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May- 2024 -20 MayNews
Knoops appoints new CMO
Knoops, a chocolate drinks retailer which operates cafes in the UK, has announced the expansion of its senior leadership team with the appointment of Romy Miller as chief marketing officer. Miller joins Knoops from KellyDeli, the owner of Europe’s largest sushi brand, Sushi Daily, with 1,200 outlets. She was previously…
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Feb- 2024 -1 FebruaryFood and Drink
Various Eateries reports FY23 losses despite 12% rise in revenues
Various Eateries has reported an adjusted EBITDA loss of £2.2m, despite revenues growing 12% to £45.5m during the year ending 1 October 2023. The loss has been attributed to the board’s decision to absorb the majority of price rises in a bid to strengthen Various Eateries’ long-term prospects. While total…
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Nov- 2023 -3 NovemberRestaurants
Half of restaurant-goers say bad experiences damage brand loyalty
Nearly half (49%) of restaurant-goers stated that a few bad experiences is the biggest reason why they become less loyal to a brand, according to a survey by CGA and Zonal. The survey of more than 5,000 UK adults found that 52% of consumers say they now have higher expectations…
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Sep- 2023 -27 SeptemberNews
Today’s news in brief – 27/09/23
Hydes has achieved a “record” turnover of £34.1m for the year ending 2 April, marking a £5.8m increase from the previous year’s total of £28.3m. The company credits some of its success to long-term energy cost contracts, which shielded them from inflation’s financial impact. Despite challenges such as rising consumable…
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27 SeptemberPubs and Bars
Hydes posts ‘record’ £34.1m turnover in FY23
Salford-based brewer and pub operator, Hydes, has announced a record turnover of £34.1m for the year ending 2 April, an increase of £5.8m on last year’s total of £28.3m. The company has partially attributed its performance to decisions made in previous years to fix energy costs until 2024, having entered…
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