Regulations & Policies

UK hospitality workers face ‘unpredictable’ employment climate

Some 9% of scheduled shifts are cancelled and a further 19% are altered, according to research from management platform Deputy. Deputy used data from over 1.6m shifts worked in hospitality during 2019. The cancellations and alterations found were attributed to either employees or employers making shift changes. However, the research…

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Amazon’s Deliveroo deal poses ‘real risk’ to food delivery market

A proposed investment deal between Amazon and Deliveroo “raises serious competition concerns” for the UK’s online food delivery market, according to the Competition and Markets Authority (CMA).  Earlier this year, Amazon announced plans for a “substantial investment” in Deliveroo, which would make the retail giant minority shareholders of the delivery…

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ASA bans ‘misleading’ Deliveroo ad

A Deliveroo TV ad has been banned by the Advertising Standards Authority (ASA) for being “misleading”. The TV ad, seen in September and October 2019, showed a woman taking a delivery from a Deliveroo driver at her front door and then distributing meals from various restaurants around the house from…

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Allergen research reveals ‘significant’ challenges ahead of new legislation

Some 68% of UK hospitality employees have admitted that they require more information about allergies, according to new research commissioned by Fourth. The software provider to the hospitality industry added that almost a quarter (23%) are also “not confident” about advising customers with serious allergies. The statistics, which were drawn…

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Chef launches petition for TripAdvisor to demand proof of payment

Chef Damian Wawrzyniak has launched a petition calling for TripAdvisor to demand proof of payment before reviews can be posted, after one of his restaurant’s was hit by a series of ‘fake reviews’. Wawrzyniak, who runs the House of Feasts restaurant in Peterborough, launched the petition after his restaurant was…

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Former Sizzlers chef awarded £15,000 over racial abuse

The owner of the Sizzlers Restaurant in Magherafelt has been ordered to pay £15,000 to a former employee after an employment tribunal found he had been racially abused. Damian Anysz, originally from Poland, was awarded the sum after the tribunal found that former colleague June Fullerton had verbally abused him…

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Restaurant fined £10,000 over ‘illegal accommodation’

Owners of a Bolton restaurant have been fined £10,000 over “illegal and unsafe” accommodation, Bolton Council has said.  The accommodation was discovered above India Gate during a multi-agency inspection back in December.  Appearing at Bolton magistrates’ court last week, owner of the Indian restaurant, Heron Ali, admitted to not owning…

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PGR Coventry fined £25k for serving Nutella hot choc to allergic teen

A company director and two managers at the PGR Restaurant in Coventry have been prosecuted and fined £25,000, after a Coventry Trading Standards investigation into the hospitalisation of a 14-year-old with a nut allergy. The victim was taken to hospital by ambulance after being served a hot chocolate drink, that…

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Brother UK and Nutritics join to help caterers comply with Natasha’s Law

Nutrition software developer Nutritics has announced a new partnership with technology solutions provider Brother UK, designed to help food service firms of all sizes to comply with Natasha’s Law. Nutritics has teamed up with Brother UK to create an integrated food labelling solution that uses a TD-2120N compact label printer…

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FSA to take action on allergy information following Byron inquest

Following the inquest into the death of diner at restaurant chain Byron Hamburgers, the Food Standards Agency (FSA) has announced new plans to signpost food allergies and intolerances. Owen Carey, had a severe allergy to dairy, died after eating a chicken burger marinated in buttermilk at a Byron at the…

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