Comment
The latest comment and opinion, from industry figures and the business journalists at Catering Today. We bring you the latest on what’s happening in the restaurants, bars and catering industry, with exclusive stories, analysis, best practice and industry comment.
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May- 2023 -31 May
Collaborative robots: how can they enhance customer service?
Do you think hospitality is one of the sectors that could potentially benefit from implementing AIs? Yes, very much so. Robotics is one area, such as the delivery tray bots that we have, but they could also be used in the areas of for example guest greeting or taking reservations,…
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31 May
The Experience Economy: Meeting changing expectations in a cost-conscious world
To today’s consumer, the experience economy has evolved beyond going to the cinema or to a pub quiz. According to research, one in three people are now seeking out a memorable experience regularly, and willing to pay 28% more to get it. On top of this, 56% of consumers are…
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26 May
Hyper-localisation: Creating a sense of place in the hospitality industry
Bid farewell to the era of generic hospitality design – customers are craving more than a one-size-fits-all experience when they step into a bar or restaurant. In their quest for unique and personalised experiences, patrons demand curated designs that reflect the essence of their chosen destination. Enter the captivating trend…
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24 May
Why the true value of hospitality businesses resides in their data
It has been a difficult period for the hospitality industry since the pandemic. In the UK the number of available, skilled workers has diminished greatly, an issue that has been accentuated further by factors such as Brexit, rises in minimum wage and operating costs for hospitality businesses, while the national…
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22 May
“It is still a very toxic environment at times”: Q&A with Tim Etherington-Judge
Do you think there is a problem within the mental health of hospitality workers in particular? Absolutely, I think there’s a number of aspects of most hospitality work that makes it particularly challenging to maintain good mental health. Things such as trying to sleep outside of your circadian rhythms, because…
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19 May
The Steel Keg Association launches new keg champion awards
The Steel Keg Association (SKA) is proud to announce the inaugural launch of the new ‘Keg Champion Awards’ to honour sustainability in the UK / Ireland hospitality industry and recognise breweries, pubs, bars and restaurants of all sizes for embracing the remarkable benefits REUSABLE steel kegs and casks deliver. Stainless…
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19 May
Is the Green Transition hospitable for hospitality?
At a recent conference I overheard a business leader decry, “how can we go green when we’re in the red?”. If that was true for the sector in which his business operated, it’s no less true for the hospitality sector which is facing a tsunami of knockbacks ranging from the…
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17 May
How can the hospitality sector prepare for the busy summer months?
Despite current economic headwinds, many businesses in the hospitality sector are looking for new ways of furthering growth opportunities in the upcoming summer months. In their 2023 sector outlook, Barclaycard revealed that consumer card spending on hospitality and leisure increased 10.6% year-on-year in 2022, as the lifting of all Covid-19…
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16 May
Return of the MAC: Should hospitality be on the Shortage Occupation List?
The hospitality sector accounts for a significant 7% of the UK workforce and comparing the most recent three-month period up until January this year with the immediate pre-pandemic period (Jan-Mar 2020), vacancies in the sector are 72% higher. This compares to an increase of 42% in the overall economy. The…
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15 May
Towards an alcohol-free future: how will caterers accommodate it?
Do you think people are starting to prefer mocktails instead of cocktails? The low and no alcohol lifestyle is having a meteoric spike in popularity recently. As consumers become more health-focused and are facing cost of living pressures, the ability to enjoy cocktails throughout the day and evening without the…
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