Collaborative robots: how can they enhance customer service?

Stefano Bensi, CEO of SoftBank Robotics EMEA, tells Catering Today about the benefits and limitations of AIs, such as tray delivery bots, in the industry

Do you think hospitality is one of the sectors that could potentially benefit from implementing AIs?

Yes, very much so. Robotics is one area, such as the delivery tray bots that we have, but they could also be used in the areas of for example guest greeting or taking reservations, or taking specifics around reservations, like if a customer says ‘I’d like to book a table by the window’ and having an AI understand the intent and be able to then figure out which table must be reserved. 

Back to top button