Customer Loyalty

Discounts and freebies: what else can loyalty programmes offer?

Restaurateurs and bar owners will be well used to the concept of a customer loyalty programme. From the large chains…

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The Experience Economy: Meeting changing expectations in a cost-conscious world

To today’s consumer, the experience economy has evolved beyond going to the cinema or to a pub quiz. According to…

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Why customer loyalty can be your inflation crisis lifeline

Can you tell us about your experience in customer loyalty and your role at Antavo?  I’m the chief strategy officer…

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Six by Nico unveils expansion plans amid strong sales

Sixco Limited, the group behind the Six by Nico restaurant network, has unveiled “ambitious” expansion plans following a period of…

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Gusto Italian to expand South amid ‘resilient’ trading

Gusto Italian, the premium casual dining restaurant group, has announced it is looking to grow its estate and expand further…

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German Doner Kebab appoints global COO

German Doner Kebab (GDK) has appointed Daniel Bunce as its new global COO to help spearhead the brand’s global expansion…

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Flipdish secures $100m investment to fuel growth

Flipdish has announced it has received a $100m (£73m) investment from global technology company, Tencent, and Tiger Global, in order…

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How restaurants recouped footfall during an unsteady climate

In the words of trade association UKHospitality, ‘the resilience of pubs and bars will be crucial to the recovery of…

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Itsu to open 100 new stores after securing investment deal

Itsu, an Asian-inspired restaurant chain, has announced plans to create 100 new venues across the UK as part of its…

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What you need to know before overhauling your customer loyalty scheme

While all customers are valuable to the hospitality industry, it is loyal regulars and repeat custom that are the lifeblood…

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