Comment
The latest comment and opinion, from industry figures and the business journalists at Catering Today. We bring you the latest on what’s happening in the restaurants, bars and catering industry, with exclusive stories, analysis, best practice and industry comment.
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Jul- 2020 -22 July
Preventing the second wave: how hospitality businesses can make a safe return to service
From 4 July, the hospitality sector has been slowly reopening after weeks of shut doors and takeaway orders, provided they can enforce social distancing measures and keep their customers and staff safe when trading. In order to keep customers safe from COVID-19, it requires both staff and customers to take…
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21 July
How to create a safe washroom experience when re-opening
Hospitality businesses across the country were naturally excited by the Prime Minister’s announcement that pubs, cafes and restaurants could re-open on 4 July. No doubt most want to get back up and running as quickly as possible and are busy working to ensure they comply with the government guidance. One…
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17 July
Customer experience in the ‘new normal’
2020 is undoubtedly the year nobody will forget. Everything we knew and took for granted – being able to fly to foreign countries, pop to the pub, go out for a meal – changed irrevocably. Coming out of lockdown is something that everyone is delighted about, although with a cautious…
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15 July
How landlords are losing out in extended Leicester lockdown
Having been a Landlord of two successful real ale pubs, I have been watching with keen interest how my former fellow publicans in our city have endured the effects of lockdown since they were forced to close their doors at midnight on 20 March 2020. I recall leaving one of…
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13 July
The coronavirus diaries: Shumana Palit, Ultracomida
So, this has been a journey I had never imagined – even as a natural born pessimist I hadn’t seen this coming. We’ve been through some lows, some small highs and some more lows, but we’ve kept going, and I think that luxury of having a working week has helped…
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10 July
The fourth of July was just the beginning for food and drink brands
The whole of the UK has its eyes on the 4th of July. It’s being described as an Independence Day for the hospitality industry, and consumers, as well as business owners are champing at the bit for the moment when doors can officially open. Brewdog, for one, has made it…
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9 July
The coronavirus diaries: Tony Lorenz, Lorenz Consultancy
Having negotiated rent reviews and lease renewals in the hospitality industry for over five decades and throughout the recessions of 74, 84, 94 and 2008, I thought I had seen it all. But, I have never witnessed anything quite like this. In times of economic crisis, we always switch our…
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9 July
Food labelling guidance: Bringing F&B businesses back up to speed
Restaurants, bars, cafés and catering providers cannot afford to take chances with their food-labelling processes as it only takes a single slip-up to potentially put customers in danger and threaten the reputation of every business involved in the supply chain. In recent years, a brighter-than-usual spotlight has been shone upon…
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8 July
The coronavirus diaries: Pizza Hut
Pizza is what we know best. We’re proud of the pizzas we’ve delivered and business growth we’ve seen in our sixty years as a brand, from our humble beginnings in Kansas to becoming a global brand – but when coronavirus hit, being designated an ‘essential service’ posed an entirely new…
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7 July
Realistic customer expectations? I’ll drink to that
I am worried about pubs and restaurants in Scotland reopening – but my worries have little to do with safety and everything to do with customer expectations. I’ve spent the past three months working with our hospitality and tourism clients watching them plan for a COVID-safe reopening. Investing time in…
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