Front of House
Reporting explores key trends, challenges, and innovations in guest-facing roles across restaurants, pubs, hotels, and catering venues, including service standards, training, team culture, technology integration, tipping practices, and recruitment. Coverage is designed to support operators, managers, and HR professionals in building effective front-line teams that drive guest satisfaction and operational success.
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Jun- 2022 -21 JuneRestaurants
Hub Box opens flagship restaurant in Plymouth
Hub Box has announced the opening of its 11th venue, with a new restaurant at the Royal William Yard in Plymouth which will act as the brand’s flagship restaurant. The “historic” space has a bar and a 180-seat restaurant, as well as seating indoors and outside, which overlooks the waterfront. …
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20 JuneFeatures
Behind the doors of The Residency Notting Hill
What is your history in the business? I grew up with my family working in some of the best restaurants in London and Portugal. My father and uncles were chefs and managers, so I’ve been immersed in the industry for as long as I can remember; the passion runs in…
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10 JunePubs and Bars
The White Hart Inn to reopen after nine years
The White Hart Inn is due to reopen after nine years on the 15 June. The property has reportedly undergone a £1m investment to transform it into a “tasteful, contemporary and eye-catching venue minutes from the sea”. The project was led by Piers Baker of Baker Hospitality, which also owns…
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Apr- 2022 -12 AprilPeople
Front of house workers to benefit most from NLW rise, data finds
The new National Living Wage (NLW) rates will mostly benefit front-of-house workers, who will see their hourly wage increased to be more in line with that of their counterparts in back-of-house roles, according to new research from Fourth. For businesses, however, it said this means a further squeeze on margins…
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Feb- 2022 -25 FebruaryCatering Companies
Cultar Group to open fourth Glasgow restaurant
Cultar Group is set to open a new seafood restaurant in Glasgow, in spring 2022, taking the group’s portfolio to four in Glasgow. The new site, named Shucks, will be an 80-cover seafood restaurant, bar, and outdoor terrace, located in Glasgow’s West End. The kitchen will be serving up offerings…
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18 FebruaryCatering Companies
Parogon Group unveils £200k investment in staff development
Parogon Group has announced a £200k investment in staff training and development. It revealed this investment will be put towards considered hires and by signing up to a new training provider that allows the organisation to offer “extensive” e-learning as well as digitising the teams’ development. The group has also…
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15 FebruaryNews
The Hut names new head chef upon reopening in March
Isle of Wight restaurant, The Hut has appointed Lucian Romocea as the new head chef as it is poised to officially reopen on 9 March 2022, for their ninth season. Putting al fresco dining back on the menu, Romocea has been promoted from senior sous chef at the restaurant and…
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Jan- 2022 -4 JanuaryCatering Companies
Lexington appoints new managing director
Lexington has appointed Matt Wood as its new managing director to lead the business into its next phase of growth, effective from 5 January 2022. He will replace Julia Edmonds who has been promoted to corporate business development director at Elior, and is also non-executive chair for Lexington. In his…
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Dec- 2021 -14 DecemberPubs and Bars
Buzzworks turns to Tiktok for recruitment Campaign
With the hospitality industry continuing to struggle to recruit across the UK, a Scottish independent bar and restaurant operator has taken to social media platform Tiktok in an attempt to recruit new staff. Buzzworks Holdings, headquartered in Kilmarnock, launched a new campaign in late October, attempting to utilise the social…
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Nov- 2021 -18 NovemberFood and Drink
Foxden opens Fulham restaurant
Foxden, a new burger restaurant, has announced its opening in Fulham, Southwest London. It revealed the restaurant will be spearheaded by owner Paul Fox, who spent his childhood on the family’s beef farm in Warwickshire. According to the restaurant, Fox has years of working in hospitality “under his belt”, predominantly…
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