Front of House
Reporting explores key trends, challenges, and innovations in guest-facing roles across restaurants, pubs, hotels, and catering venues, including service standards, training, team culture, technology integration, tipping practices, and recruitment. Coverage is designed to support operators, managers, and HR professionals in building effective front-line teams that drive guest satisfaction and operational success.
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Dec- 2018 -4 DecemberAwards & Events
Nottingham’s Restaurant Sat Bains rated fourth best in the world
Restaurant Sat Bains in Nottingham has been rated the fourth best fine dining restaurant in the world, according to the TripAdvisor 2018 Travellers’ Choice. The eatery which serves British cuisine was the only UK-based restaurant to place the top 10 in the list; Adam’s in Birmingham was rated 11th while…
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4 DecemberAdvice
Customer retention: a how-to guide for your restaurant/cafe
Running your own cafe or restaurant can be fun and rewarding, especially if you are a people person who has a love of food and how it can bring happiness. However, owning a cafe or restaurant is also hard work, and it can be difficult to retain customers; especially if…
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Nov- 2018 -1 NovemberCafes and Coffee Shops
Hospitality wages ‘significantly outstripping’ new NLW thresholds
The average hourly pay of workers over 25 in the UK hospitality industry is currently £8.60 – 39p above the new £8.21 threshold for over 25s outlined in the Autumn Budget. This is according to the latest statistics from Fourth, global software provider for the leisure and hospitality industries. The…
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Oct- 2018 -23 OctoberBusiness
UK chef numbers drop by 17%, ONS stats show
An analysis of Office of National Statistics (ONS) employment data from 2018 by luxury hospitality recruiter The Change Group showed a 17% drop in the total number of chefs reported to be working in the UK compared with the same time period in 2017. Overall, the data indicated the number…
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18 OctoberAwards & Events
Manchester Irish pub wins award for ‘Best Chef in Europe’
A Manchester pub – O’Sheas on Princess Street – has beaten off competition from around Europe to win Irish Pubs Global’s award for the Irish pub with the ‘Best Chef in Europe’. The pub was also shortlisted for the ‘Best Cocktail Experience’ and the Best Food Experience Awards. The city…
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1 OctoberRestaurants
Kuti’s Brasserie opens in Southampton’s Royal Pier
Kuti’s Brasserie, a fine dining Indian restaurant has launched in the former gate house of the historic Royal Pier in Southampton. Set in a two-story property, Kuti’s Brasserie has four dining areas with 110 covers on the ground floor; 60 on the first floor; 30 upstairs in the Chandelier Cocktail…
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Sep- 2018 -21 SeptemberFood and Drink
Chefs admit free-from options will contain small amounts of ‘restricted ingredients’
New research has found that ‘free-from’ options at some restaurants “contain small amounts of restricted ingredients”, according to London chefs. The study by The Change Group revealed that, while more than 95% chefs report that their restaurant caters for food intolerances and healthy eating, and half are providing on the…
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Aug- 2018 -24 AugustFeatures
The changing face of apprenticeships
In light of GCSE results day (23 August 2018), there will be many school leavers across the country deciding what their next steps will be. With university graduates racking up debts of £50k on average, and no guaranteed job to show for it, apprenticeships are growing in favour as an…
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22 AugustPeople
One in five hospitality staff turn to alcohol and cigarettes for work-related stress
In a survey by luxury hospitality recruiter, The Change Group, of 246 people working in London’s top hospitality businesses, one in five workers cited smoking (23%) and alcohol (22%) as the main routes to relieving stress in the workplace. A further eight out of 10 people surveyed said they had…
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Jul- 2018 -19 JulyApps & Technology
Is Deliveroo moving customers from cover to couch?
Stolen food, high commission prices, overworked staff and ruining restaurants’ relationships with their customers – just a few claims made by restaurateurs who partner with door-to-door delivery apps such as Deliveroo. The massive growth of the British-born smartphone app, which allows customers to order meals from well-known high street restaurants…
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