Front of House
Reporting explores key trends, challenges, and innovations in guest-facing roles across restaurants, pubs, hotels, and catering venues, including service standards, training, team culture, technology integration, tipping practices, and recruitment. Coverage is designed to support operators, managers, and HR professionals in building effective front-line teams that drive guest satisfaction and operational success.
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Jun- 2024 -17 JuneFeatures
A culinary director’s trends and trials in event catering
Tell us a bit about your background and experience, and what inspired you to become a chef? My passion for cooking started at a young age. Coming from a large family with five brothers, my parents worked long hours, so my nan often spent time in the kitchen preparing meals…
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Apr- 2024 -30 AprilNews
Greene King opens 50th Hive Pub
Greene King Pub Partners has opened its 50 Hive Pub, The Robert Kett in Wymondham, Norfolk. Greene King Pub Partners’ Hive Pubs franchise offer first launched in late 2021, meaning the Hive Pubs franchise concept has grown to 50 pubs in less than three years. Earlier this year, Greene King…
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Oct- 2023 -23 OctoberPubs and Bars
Hydes Brewery to open new £3.6m pub restaurant
North West brewery and pub retailer Hydes is set to launch its new £3.6m pub restaurant, The Harry Beswick, in Heswall. The opening of The Harry Beswick has created 55 full and part-time jobs in the Heswall area, ranging from management and front of house team to chefs, bar supervisors…
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Sep- 2023 -20 SeptemberAdvice
Food allergies and the implications for caterers
Research published by Dr Hazel Gowland unveiled prosecutions for food allergen incidents increased almost tenfold over a period of six years, with peanut being the most common allergen involved, followed by milk and egg. Further research conducted by Shield Safety echoed Dr Gowland’s findings. Senior safety consultant, Vicky Wood, recently…
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Aug- 2023 -23 AugustCatering Companies
Compass Group gifts £500k to fund apprenticeships in West Midlands
Compass Group has gifted £500,000 to West Midlands Combined Authority (WMCA) to boost hospitality and professional services courses in the West Midlands region through the Apprenticeship Transfer Levy Fund. The new funded apprenticeships to WMCA will help budding chefs, restaurant front of house staff or other supporting roles land jobs…
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1 AugustComment
Reinventing fine-dining: the concept behind eòrna restaurant
Can you tell us briefly about how you entered the industry? Well, I had always in my life worked in hotels, restaurants and bars as part time jobs but never really considered it as a career until after university. I finished my degree in engineering but I wasn’t in love…
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Jul- 2023 -6 JulyRestaurants
Edinburgh’s Kora introduces new restaurant manager
Edinburgh neighbourhood restaurant and bar, Kora by Tom Kitchin, has announced the appointment of David Messaoud as its new restaurant manager. The team behind The Kitchin, The Scran and Scallie and The Bonnie Badger said they have sought to establish Kora as a genuine neighbourhood restaurant, local in every sense…
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Jun- 2023 -30 JuneRestaurants
JKS Apprenticeship Academy set to return this year
The JKS Apprenticeship Academy is set to return after a successful launch in 2022, offering apprentices an opportunity to work across the full JKS portfolio, including Michelin stars and casual venues. The course will see apprentices split their time across 14 different JKS brands to learn a variety of skills,…
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26 JuneComment
Restaurants turn to tech to take on a tough economy
The restaurant industry has demonstrated unprecedented resilience in recent years. Coping with wave after wave of challenges, from the devastating impact of the Covid-19 pandemic to chronic labour shortages and skyrocketing energy costs, it has bounced back again and again. At a time of extreme economic and financial volatility, restaurant…
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May- 2023 -24 MayComment
Why the true value of hospitality businesses resides in their data
It has been a difficult period for the hospitality industry since the pandemic. In the UK the number of available, skilled workers has diminished greatly, an issue that has been accentuated further by factors such as Brexit, rises in minimum wage and operating costs for hospitality businesses, while the national…
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