News
The latest industry news from the business journalists at Catering Today. We bring you the latest on what’s happening in the restaurants, bars and catering industry, with exclusive stories, analysis, best practice and industry comment.
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Oct- 2019 -17 October
India’s Copper Chimney opens its first UK restaurant in London
Indian restaurant group, Copper Chimney, has opened its first UK restaurant at Shepherds Bush, London. The brand, which operates across five cities across India, including Mumbai and Kolkata, describes itself as a “pioneer of contemporary Indian cuisine.” Since the opening of the first Copper Chimney site in 1972, the Indian…
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16 October
CH&CO strengthens operations team with three appointments
Fiona Gilbertson has joined the CH and Co team as operations director covering the south and south east. Gilbertson will be responsible for driving sustainable growth through the delivery of “innovative quality services, nurturing strong client relationships and leading highly motivated and effective teams”. Most recently Gilbertson worked in strategic…
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16 October
LGBT+ groups boycott Chic-fil-a’s UK debut
LGBT+ groups are boycotting the opening of Chic-fil-a’s first UK restaurant, over comments made by the American fast food chain’s CEO about the LGBT+ community. In 2012 CEO Dan Cathy reportedly said on US radio programme, The Ken Coleman Show, that “defining marriage differently to the bible was akin to…
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16 October
CMA launches investigation into Amazon and Deliveroo deal
The Competition and Markets Authority (CMA) has launched an investigation into whether Amazon’s investment to acquire a minority stake in Deliveroo could result in a “substantial lessening of competition”. Earlier this year in May, Amazon led a $575m (£450m) investment round in the food delivery app raising a $1.53bn (£1.2bn)…
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15 October
Britannia Spice manager hits back at ‘exaggerated’ Tripadvisor review
A general manager at an Edinburgh restaurant has hit back at an online reviewer calling him “pathetic” and an “embarrassment” over “exaggerated” claims of poor customer service posted on Tripadvisor. The negative review posted to the Britannia tripadvisor page titled “Terrible Customer Service” explains how one customer attempted to pay…
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15 October
Deliveroo riders boycott Wagamama restaurants in Bristol
Around 80 Deliveroo riders boycotted Wagamama restaurants in Bristol last week, over complaints that staff at the Japanese chain took too long to prepare food for deliveries. According to Bristol Live, Joseph Nunes, who organised the boycott, said “riders often have to wait 25 minutes in Wagamama for orders to…
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15 October
Consumer expectations of food quality increases, study finds
Consumer expectations around food quality in pubs and bars have soared between February and September 2019, according to a study by online review company Feed It Back. Through an in-depth analysis of reviews across the pub and bar sector, Feed It Back found negative reviews left around food quality have…
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15 October
Lexington Catering launches new ‘Independent Schools’ brand
Contract caterer Lexington Catering has launched Lexington Independent Schools, which it said aims to bring an “innovative”, high-end food and service solution offering to the market. It will operate as a dedicated and specialist division of Lexington, and brings together the independent school clients that were previously managed by Elior,…
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15 October
Kitchen W8 celebrates 10 year anniversary by retaining a Michelin Star
Kitchen W8, has marked its 10th anniversary of business this autumn by retaining its Michelin star it first acquired back in 2011. The 70-seat restaurant, which was launched in 2009 by co-owners Rebecca and Phil Howard, has gained a reputation for “professional consistency and flair” with its menus and service…
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14 October
Northampton Saints extends catering partnership with Levy UK
Premiership Rugby Club Northampton Saints has extended its contract with Levy UK, which will continue to be the official food and hospitality partners at the Franklin’s Gardens stadium until 2025. According to the club, the contract extension will allow Levy UK to “enhance the supporter experience” at the 15,000-capacity stadium…
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