Zizzi
Coverage of brand development, operational strategy, and F&B performance at a national Italian-inspired casual dining chain. This section includes updates on site refurbishments, menu launches, leadership decisions, and digital innovation, providing insight for hospitality professionals and operators focused on balancing scale, value, and guest experience in a competitive high street dining landscape.
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Feb- 2019 -27 FebruaryAdvice
How to manage internal communications during a crisis
No organisation is immune to crisis. Every catering and hospitality organisation can be vulnerable to a crisis at some point, so it’s best to be prepared before it happens. Incidents can range from flooding on-site caused by natural disasters or extreme weather, to security breaches, unpredictable guest behaviour, food poisoning,…
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Oct- 2018 -17 OctoberAdvice
Shaping your proposition and brand with your customer at its heart
Restaurants around the UK, many of which have failed to put their customers at the heart of their proposition, are closing daily. Remaining operators now find themselves asking how they can achieve this. There are many tools that F&B businesses can implement in creating a true customer-first approach. Below are…
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1 OctoberGovernment
Restaurants and bars to be banned from taking employees’ tips
New legislation banning restaurant bosses from deducting or keeping employee tips is set to come into force, Theresa May has announced. Speaking at the Conservative Conference today (1 October), the prime minister named high street chains Prezzo, Strada and Zizzi as some of the worst offending restaurants for taking staff…
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Sep- 2018 -5 SeptemberAdvice
Taking a proposition from ‘meh’ to ‘yeah’
During the reign of casual dining brands, reliability, know-what-you’re-getting and crowd-pleasing cuisine kept the average consumer happy. Branded Italian concepts were as ubiquitous as they were successful. Being ‘okay’ was genuinely good enough; Pragma worked with F&B clients achieving mostly seven or eight out of 10 as an advocacy score,…
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Aug- 2018 -10 AugustFeatures
The rise of veganism
Veganism is sweeping the globe as the biggest trend of this year, but what’s the history behind the world’s most rapidly evolving lifestyle choice? At a glance, it may seem like a fad, but if you scratch the surface, it’s a way of life that has been steadily increasing in…
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Jul- 2018 -16 JulyRestaurants
Zizzi launches immersive restaurant
Italian restaurant chain Zizzi has launched its own immersive restaurant at London’s St Katherine Docks, allowing diners to experience the sights, sounds and smells of the Italian Riviera whilst eating the chain’s new summer specials. The immersive restaurant, named Summer Oasis will be launched following research that found over half…
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