Gig Economy
Coverage of how flexible, ondemand labour platforms are reshaping staffing models in UK hospitality. Tracks adoption of delivery partnerships, temp staff sourcing, contract worker platforms, and operational shifts in managing variable demand. Focuses on balancing service capacity with cost-efficiency, from peak trading patterns to unpredictable footfall, offering insight for F&B directors, HR leads, and operations managers adapting to workforce flexibility and platform-based labour solutions.
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Aug- 2025 -21 AugustFeatures
Ebb and flow or terminal decline: the state of summer hospitality jobs
For generations, the “Great British summer job” has been a rite of passage. Students pulling pints in pub gardens, teenagers serving fish and chips on the pier, and young workers scooping ice creams at busy seaside resorts all became part of the seasonal rhythm of hospitality. These short-term roles give…
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May- 2025 -13 MayFeatures
What the DoorDash Deliveroo takeover means for the food delivery sector
The food delivery sector in the UK is undergoing a seismic shift. DoorDash, the American delivery giant, has recently announced its acquisition of Deliveroo, one of the UK’s leading food delivery platforms. The move is set to reshape the competitive landscape of food and grocery delivery across the country and…
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Apr- 2024 -5 AprilRestaurants
GMB and Deliveroo launch landmark courier charter
GMB Union and Deliveroo have launched a landmark Respect Charter pledging positive relationships between riders and restaurants. A number of national restaurant chains and big-name supermarkets, including Wagamama, Wingstop, Bella Italia, Morrisons, The Co-op, Farmer J, Thunderbird and Whole Foods, have already signed the new charter. The Respect Charter includes…
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Apr- 2021 -7 AprilBusiness
Deliveroo shares rise 2% despite riders strike
Hundreds of Deliveroo riders are expected to strike today for fair pay, and better working rights – as the company saw its shares rise for the first time since its market debut. The socially distanced protests, which were organised by the Independent Workers’ Union of Great Britain (IWGB), are planned…
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Feb- 2021 -19 FebruaryBusiness
Implications for gig economy as Supreme Court rules against Uber
Uber has lost its appeal to the Supreme Court over drivers’ rights in a decision which could have wider implications for the gig economy. The Supreme Court has decided in Uber BV and others v Aslam and others that tens of thousands of Uber drivers in the UK, most of…
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2 FebruaryComment
Are food delivery apps ethical?
Since the pandemic began the purpose of food delivery apps has changed drastically: what was once a service used mainly by city locals searching for a hangover cure has transformed into a vital service in which people (especially those in self isolation) can access food. And it’s not just consumers…
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Dec- 2018 -6 DecemberApps & Technology
Deliveroo drivers lose High Court battle
The High Court has dismissed a judicial review launched by the IWGB trade union against earlier decisions by the Central Arbitration Committee (CAC) and the High Court which had found that Deliveroo riders were self-employed. The decision means the delivery app’s riders are not in an “employment relationship” for the…
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Oct- 2018 -4 OctoberApps & Technology
Workers from McDonald’s, Wetherspoons, UberEats, TGI Fridays and Deliveroo hold demonstration
Workers from McDonald’s, Wetherspoons, UberEats, TGI Fridays and Deliveroo are holding a demonstration in Leicester Square from 11am, with some workers on strike. GMB Union regional officer, Steve Garelick, said: “The continued attacks made on workers from rate reduction without consultation to gratuities being hived off show that there is…
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Jul- 2018 -24 JulyApps & Technology
Deliveroo hits back at Frank Field report
Deliveroo has issued to a statement to Catering Today hitting back at MP Frank Field following his report into the working conditions of the company’s riders. The door-to-door app said that it welcomes Field’s comments regarding the benefits of ‘gig-economy’ work, but says his report makes “a number of claims…
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23 JulyGovernment
Deliveroo urges government to back self-employed people
Deliveroo has called for the creation of a new Charter which would allow ‘gig economy’ companies to provide benefits to riders without compromising their self-employment status. This is in response to the government’s consultation on the issue of employment status, which ran from 7 February to 1 June 2018 and…
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