Front of House
Reporting explores key trends, challenges, and innovations in guest-facing roles across restaurants, pubs, hotels, and catering venues, including service standards, training, team culture, technology integration, tipping practices, and recruitment. Coverage is designed to support operators, managers, and HR professionals in building effective front-line teams that drive guest satisfaction and operational success.
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Jul- 2020 -14 JulyRestaurants
Michelin-starred restaurant Pensons to reopen on 15 July
Michelin Star restaurant, Pensons, has announced the reopening of its site from tomorrow (15 July). The only Michelin-starred restaurant on the Herefordshire/Worcestershire/Shropshire border has revealed the social distancing measures put in place, which includes tables being “much more widely spaced” than the government guidance and the front of house team…
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Jun- 2020 -3 JuneComment
Social distancing will end the restaurant as we know it
Overall, the UK government deserves praise for providing swift financial support to small businesses. Here at Bia Rebel we have availed ourselves of that support and in an attempt to keep our staff and customers safe we stayed closed. However, now that restrictions are being eased somewhat and everyone is…
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May- 2020 -29 MayCoronavirus
Monthly pay for hospitality workers down 40%, says Fourth
The majority of furloughed hospitality workers could be earning “significantly less” than 80% of their normal earnings, according to the latest research by Fourth. In light of workers no longer receiving the average addition of 25% tronc to their monthly pay, workers are only receiving 60% of their usual wage…
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22 MayComment
Seven ways for catering businesses to become Covid-compliant
The economic impact of COVID-19 on the hospitality industry is enormous, with thousands of operations shut down since 23 March and The Bank of England suggesting the UK would see its worst slump since 1706. With social and catering activity at an all-time low in the lockdown Derek Gardner, Environmental…
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Mar- 2020 -20 MarchAdvice
Marketing Manchester to host webinar supporting hospitality amid Covid-19 crisis
Marketing Manchester has revealed plans to host a webinar on 23 March aimed at supporting the hospitality industry amid the coronavirus pandemic sweeping the globe. The event will explore tourism and hospitality sector challenges that have been created by the recent Covid-19 outbreak, and how they can be overcome. The…
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19 MarchAdvice
Keeping diners happy: The importance of a great restaurant experience
Eating out at a restaurant has long been a way for consumers to try new foods and avoid cooking and the mundane task of washing up afterwards. However, in recent years the purpose of trying out a new restaurant or visiting a regular favourite has shifted and more consumers are…
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18 MarchComment
Goodbye to the traditional kitchen
It is estimated that the size of commercial kitchens has shrunk by a third in the past decade, so much so that in many cases, outlets will no longer have a behind the scenes kitchen but more a front of house area prep area. Not only is this down to…
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2 MarchCatering Companies
Vacherin joins independent caterer CH&CO
Boutique caterer Vacherin has announced it has joined independent caterer CH&CO. Vacherin, based in London’s Hatton Garden area, has an annual turnover of £30m and operates from 45 locations across London working with a broad range of clients. It was founded in 2002 by Mark Philpott and Clive Hetherington and…
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Feb- 2020 -28 FebruaryRestaurants
Nick’s on Henderson Street opens in Stirlingshire
Restaurant Nick’s on Henderson Street has opened its doors today (28 February) in Bridge of Allan, Stirlingshire. The “family-friendly” restaurant is owned by Nik Nairn, together with his wife Julia, and serves classic cafe and bistro dishes with a “contemporary twist”. Nick’s on Henderson Street fills the premises of the…
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26 FebruaryPeople
Peter Avis to replace to Fred Sirieix at Galvin at Windows
Galvin at Windows, the award-winning restaurant located at London Hilton on Park Lane, has announced Peter Avis as its new general manager, replacing Fred Sirieix. Formerly working with Virgin Group and Babylon Restaurant and Bar at The Roof Gardens in Kensington, Avis brings over 20 years of experience with him…
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