Click and Collect
Coverage explores how UK hospitality operators are adopting and optimising click-and-collect services, including technology platforms, menu adaptations, fulfilment logistics, and customer experience strategies. Reporting provides insights into how restaurants, cafés, pubs, and QSR brands are using this channel to drive revenue, reduce delivery costs, and meet evolving consumer demand for speed, convenience, and control.
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May- 2020 -22 MayCoronavirus
TGI Fridays to reopen a further 12 sites for click and collect services
TGI Fridays has announced the reopening of a further 12 of its UK sites for click and collect and delivery services amid the Covid-19 pandemic. From next week (27 May), the restaurant will be reopening its Aberdeen Beach, Bolton, Braintree, Coventry, Cribbs Causeway, Doncaster, Fareham, Romford sites, alongside Glasgow’s Buchanan…
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20 MayCoronavirus
Paul launches click and collect service
Bakery chain Paul has launched a new click and collect service which is available from 12 of its London sites. Paul launched the service with 32 of its products available, including a selection of its cake offering. The service is currently available from its Wimbledon; South Kensington; Holland Park, Hampstead,…
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15 MayPubs and Bars
Greene King launches delivery and takeaway services amid pandemic
Pub company and brewer Greene King has announced the launch of its delivery and takeaway service from a select number of its London sites. The group, which has over 3,000 pubs, hotels and restaurants across the UK, will be reopening 29 of its sites from next week (22 May) amid…
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6 MayRestaurants
TGI Fridays launches click and collect service
TGI Fridays has today (6 May) launched its click and collect service amid the Covid-19 crisis. The new ordering system will allow guests to order their food and pay for it online then collect it from outside their nearest restaurant, where safety is a priority and social distancing measures are…
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1 MayRestaurants
Five Guys reopens eight more UK sites for delivery and takeaway
Five Guys has reopened a further eight of its UK sites for takeaway and delivery amid the Covid-19 pandemic. Restaurants in Norwich, Cambridge, Colchester, Chelmsford, Reading,York, Southampton and London’s Kensington reopened their doors this week, following government guidelines to temporarily close last month. It comes a week after the burger…
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Mar- 2020 -25 MarchCoronavirus
Britain ‘sees opportunity’ for food and drink deliveries, says CGA
In the week prior to the Prime Minister’s stay-at-home order, 53% of the public used or planned to use delivery as an alternative, according to the latest research from CGA. Some 13% of the public received delivery from a restaurant or takeaway either for the first time, or more often…
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19 MarchPubs and Bars
Hogs Back Brewery offers drive through beer amid coronavirus outbreak
Surrey-based Hogs Back Brewery has launched a new drive-through service for its draught, bottled and canned beers, following government advice to self-isolate and avoid going to restaurants, pubs and bars. Customers will be able to place orders from a “safe distance” with staff members then loading the beer directly into…
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Nov- 2019 -11 NovemberCatering Companies
Deliveroo launches new ‘Pickup’ service for customers
Deliveroo has launched a new click and collect service for its customers named ‘Pickup’. Deliveroo said Pickup aims to help people save “time and money” as they won’t have to wait in a queue for their order to be prepared or pay a delivery fee. It added that this will…
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Jun- 2019 -19 JuneBusiness
Bakeries competing with sandwich chains as sales outperform market
Bakery outlets have seen the strongest growth in on-premise business among major British quick service restaurant (QSR) channels, with sales and visits up more than 19% and nearly 18% respectively in the past year, data from global information company The NPD Group has shown. Based on its new Bakery Trends…
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May- 2019 -31 MayAnalysis
The UK dining sector: A recipe for change
As concerns over Brexit mounted in 2018, consumer spending on the UK’s high streets was anything but “strong and stable”. One of the sectors most impacted was dining. Spend growth fell to just 3% year-on-year compared to 9% in 2017, according to our analysis of the transactions of over 2.5m…
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