Zonal
Coverage of hospitality technology and operational innovation provided by a leading UK hospitality tech provider. Tracks developments in electronic point-of-sale systems, multi-channel ordering, kitchen and inventory management, loyalty platform upgrades, corporate partnerships, and delivery integrations. Also includes consumer insight reports and leadership appointments that influence how operators manage sales, staffing, and scaling across pubs, restaurants, hotels, and venues. Built for F&B directors, catering managers, and hospitality professionals seeking to understand how tech shapes efficiency, guest experience, and profitability.
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Nov- 2023 -3 NovemberNews
Todayโs news in brief – 03/11/23
Starbucks revenues increased 11% to $35.9bn for the full year ended 1 October, as global comparable store sales increased by 8%. The company’s operating income for the full year increased by 27% to $5.8bn compared with $4.6bn in 2022. In Q4, net revenues for the international segment grew by 11%.…
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3 NovemberRestaurants
Half of restaurant-goers say bad experiences damage brand loyalty
Nearly half (49%) of restaurant-goers stated that a few bad experiences is the biggest reason why they become less loyal to a brand, according to a survey by CGA and Zonal. The survey of more than 5,000 UK adults found that 52% of consumers say they now have higher expectations…
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Oct- 2023 -18 OctoberBusiness
Reservation no-shows double in past year, CGA finds
The number of consumers not showing up for their reservations in pubs, bars and restaurants has doubled since September last year, according to the latest research from Zonal and CGA by NIQ.ย Some 12% of consumers are still not honouring their reservations and not informing venues in advance that they…
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Aug- 2022 -26 AugustNews
Zonal joins firms backing recruitment drive Hospitality Rising
Hospitality technology provider Zonal has become the latest firm to back a major recruitment campaign, Hospitality Rising. Zonal is joining other businesses in supporting the collaborative campaign, including Whitbread, Pret a Manger, Welcome Break, Revolution, Vapiano, Hilton and Hawksmoor. By encouraging venues and brands to pledge ยฃ10 for each employee,…
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Jul- 2022 -27 JulyComment
Catering industry prepares to visit the Casual Dining show this September
Casual Dining – the only UK trade show dedicated to the casual dining sector is returning to ExCeL London on 16-17 September.ย The industry show for the hospitality sector will once again co-locate with sister shows lunch! โ the definitive event for cafรฉs, coffee shops and food-to-go and Commercial Kitchen…
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Feb- 2022 -8 FebruaryPubs and Bars
PubAid hails โhighest everโ level of support from industry
PubAid has received its โhighest everโ level of support from brewers, pub companies and industry suppliers, setting it on course to achieve its ambitions over this year and beyond to โpromote pubs as a force for good in their communitiesโ. PubAid revealed several existing supporters have renewed their commitment to…
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Sep- 2021 -2 SeptemberBusiness
No-shows cost hospitality ยฃ17.6bn a year, study finds
Bookers who donโt turn up to hospitality reservations without telling the venue reportedly cost the hospitality industry ยฃ17.6bn per year. According to research conducted by hospitality technology firm Zonal and data and insight consultancy CGA, one in seven customers have failed to make a reservation without warning ahead since April.…
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Oct- 2018 -17 OctoberApps & Technology
Technology at the table ‘feeds restaurant profits’, report finds
Consumersโ use of mobile devices to improve their restaurant experiences has risen sharply in the last quarter and this trend is set to continue, according to the latest GO Technology report from Zonal and CGA. Ordering takeaways and food deliveries has shown the biggest leap from 12% to 17%, followed…
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