Zonal

  • Oct- 2023 -
    18 October
    BusinessReservation no-shows double in past year, CGA finds

    Reservation no-shows double in past year, CGA finds

    The number of consumers not showing up for their reservations in pubs, bars and restaurants has doubled since September last year, according to the latest research from Zonal and CGA by NIQ.  Some 12% of consumers are still not honouring their reservations and not informing venues in advance that they…

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  • Aug- 2022 -
    26 August
    NewsZonal joins firms backing recruitment drive Hospitality Rising

    Zonal joins firms backing recruitment drive Hospitality Rising

    Hospitality technology provider Zonal has become the latest firm to back a major recruitment campaign, Hospitality Rising. Zonal is joining other businesses in supporting the collaborative campaign, including Whitbread, Pret a Manger, Welcome Break, Revolution, Vapiano, Hilton and Hawksmoor. By encouraging venues and brands to pledge £10 for each employee,…

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  • Jul- 2022 -
    27 July
    CommentCatering industry prepares to visit the Casual Dining show this September

    Catering industry prepares to visit the Casual Dining show this September

    Casual Dining – the only UK trade show dedicated to the casual dining sector is returning to ExCeL London on 16-17 September.  The industry show for the hospitality sector will once again co-locate with sister shows lunch! – the definitive event for cafés, coffee shops and food-to-go and Commercial Kitchen…

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  • Feb- 2022 -
    8 February
    Pubs and BarsPubAid hails ‘highest ever’ level of support from industry

    PubAid hails ‘highest ever’ level of support from industry

    PubAid has received its “highest ever” level of support from brewers, pub companies and industry suppliers, setting it on course to achieve its ambitions over this year and beyond to “promote pubs as a force for good in their communities”. PubAid revealed several existing supporters have renewed their commitment to…

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  • Sep- 2021 -
    2 September
    BusinessNo-shows cost hospitality £17.6bn a year, study finds

    No-shows cost hospitality £17.6bn a year, study finds

    Bookers who don’t turn up to hospitality reservations without telling the venue reportedly cost the hospitality industry £17.6bn per year. According to research conducted by hospitality technology firm Zonal and data and insight consultancy CGA, one in seven customers have failed to make a reservation without warning ahead since April.…

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  • Oct- 2018 -
    17 October
    Apps & TechnologyTechnology at the table ‘feeds restaurant profits’, report finds

    Technology at the table ‘feeds restaurant profits’, report finds

    Consumers’ use of mobile devices to improve their restaurant experiences has risen sharply in the last quarter and this trend is set to continue, according to the latest GO Technology report from Zonal and CGA. Ordering takeaways and food deliveries has shown the biggest leap from 12% to 17%, followed…

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