Waiting staff
Coverage focused on front-of-house roles, service standards, and team development in UK hospitality. This section explores recruitment, training, retention, guest engagement, and F&B delivery led by floor teams, offering insight for managers and operators aiming to build high-performing service cultures, improve consistency, and elevate the overall guest experience across restaurants, pubs, bars, and cafés.
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Jul- 2019 -8 JulyAdvice
Ways to avoid cross-contamination in your kitchen
The last thing a restaurant owner wants is to risk their customers’ health or that hard-earned consumer trust with an avoidable issue. On a similar wave length, customers don’t want to be affected when they eat out either. Cross-contamination within commercial kitchens is an ever-present risk, but as mentioned, a…
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Apr- 2019 -23 AprilAdvice
Why restaurants of the future must be more inclusive
In 2019, restaurants must face up to the fact that all customers aren’t the same. Whilst society as a whole finds ways to be more inclusive and aware of what makes us different, the hospitality sector must reflect this. Restaurant experiences shouldn’t be confined to a certain type of person…
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2 AprilCatering Companies
Hospitality gender pay gap in London narrows to 5.9%
The gender pay gap in London’s top hospitality establishments has narrowed to 5.9% (£1,784) in 2018 as a result of salaries for female employees increasing at a higher level than those for male employees. The gender pay gap in 2017 was 9.7% (£2,712), the figures are based on analysis of…
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Dec- 2018 -20 DecemberRestaurants
Wagamama to share £4m bonus among staff following TRG sale
Wagamama is to give its employees Christmas bonuses of up to £2,000 from a £4m pot following the sale of the Asian dining chain to The Restaurant Group (TRG) for £599m. Provided they have worked for the company for at least 12 months, head chefs and managers will receive £2,000…
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12 DecemberPeople
Almost half of hospitality businesses still require temporary waiting staff for Christmas
New research has found that almost half of hospitality businesses are still looking for temporary waiting staff for the Christmas period. Analysis of Christmas and new year staffing requirements by hospitality recruitment firm, Adia, has revealed that 47% of companies are looking for waiting staff, whilst 19% look for housekeeping…
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5 DecemberFeatures
Five eating out trends to watch in 2019
Global information company The NPD Group has identified five new trends that will shape Britain’s £56bn out-of-home (OOH) foodservice industry in 2019. 1 – Delivery aggregators will thrive as consumers cocoon themselves indoors Driven by technology, the rise in in-home entertainment subscription services like Netflix and Amazon Prime and a desire to…
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Sep- 2018 -19 SeptemberFeatures
Capitalising on themed restaurants
In a saturated restaurant market, getting customers to notice your establishment can be increasingly tricky, with more restaurants than ever closing because of the increasing competition. Some of the most successful restaurants competing in the 21st Century market space will certainly have a unique edge – offering customers unusual, quirky and…
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Jul- 2018 -19 JulyApps & Technology
Is Deliveroo moving customers from cover to couch?
Stolen food, high commission prices, overworked staff and ruining restaurants’ relationships with their customers – just a few claims made by restaurateurs who partner with door-to-door delivery apps such as Deliveroo. The massive growth of the British-born smartphone app, which allows customers to order meals from well-known high street restaurants…
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17 JulyGovernment
UKHospitality expresses concern over ‘dwindling immigrant’ numbers
UKHospitality has reacted with “considerable alarm” at the news that net EU migration has fallen to 100,000. According to figures from the Office of National Statistics (ONS), migration to the UK from the EU reached its lowest point in four years. This figure is still higher than the government’s aim…
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May- 2018 -18 MayBusiness
TGI staff strike today over dispute that could cost staff £250 per month
Waiting staff at TGI Fridays in Milton Keynes are to strike today over a new plan to share tips with kitchen staff. Workers union Unite has said staff could lose up to £250 per month when the new rules are introduced. Dave Turnbull, regional manager at Unite said: “TGI’s outrageous…
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