Waiting staff
Coverage focused on front-of-house roles, service standards, and team development in UK hospitality. This section explores recruitment, training, retention, guest engagement, and F&B delivery led by floor teams, offering insight for managers and operators aiming to build high-performing service cultures, improve consistency, and elevate the overall guest experience across restaurants, pubs, bars, and cafés.
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Oct- 2023 -24 OctoberFeatures
The importance of choosing comfortable and appropriate workwear in hospitality
The hospitality sector boasts a vast range of different roles, with each demanding its own different set of skills and responsibilities. From front-of-house waiting staff and receptionists, to pot washers and chefs, employees each face their own unique challenges and are often tasked with working in tough, fast-paced settings. Those…
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Apr- 2022 -1 AprilNews
Pizza Express to return to fair tips policy amid Unite campaign
A long campaign by Unite, the leading hospitality union, has secured a return to a fair tips policy at Pizza Express, boosting the wages of low paid waiting staff. In March, the association said an internal Pizza Express committee established to agree tips allocation, scrapped a controversial rule that 50%…
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Feb- 2022 -2 FebruaryFeatures
Hell Yeah Hospitality: Secrets of growth during a pandemic
The past 18 months have not been all doom and gloom in the hospitality industry. Despite the period of uncertainty, companies have found ways to grow their business by exploring alternate avenues and diversifying their approach. Hell Yeah Hospitality Group, which operates three hospitality brand concepts; Pizza Punks, Mamasan and…
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Aug- 2021 -23 AugustCoronavirus
Hospitality staff top list of payday loan applications during pandemic
Hotel and restaurant staff have topped the list of payday loan applicants during the pandemic, making the most applications for short-term loans in the past year, according to new data from credit broker Little-Loans.com. Applications for short term loans from staff from the hospitality industry, such as hotel staff, waiting…
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Jun- 2021 -28 JuneGovernment
MP proposes bill to ban tip deductions
A Conservative MP has brought forward a Tips Bill to parliament in a bid to ban restaurants and other hospitality businesses from making deductions from workers’ tips. Under the bill, proposed by Dean Russell, businesses would be unable to make deductions from staff tips, with workers either taking the money…
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Aug- 2020 -28 AugustComment
Al Fresco pubs: How to create the perfect pub beer garden experience
A recent study carried out by Finder found that 60% of the UK’s adult population is currently working from home, a figure that is likely to remain relatively high until at least the end of the year. With consumers commuting far less into town centres, the expected footfall that the…
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Jul- 2020 -22 JulyComment
Preventing the second wave: how hospitality businesses can make a safe return to service
From 4 July, the hospitality sector has been slowly reopening after weeks of shut doors and takeaway orders, provided they can enforce social distancing measures and keep their customers and staff safe when trading. In order to keep customers safe from COVID-19, it requires both staff and customers to take…
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10 JulyFeatures
The fourth of July was just the beginning for food and drink brands
The whole of the UK has its eyes on the 4th of July. It’s being described as an Independence Day for the hospitality industry, and consumers, as well as business owners are champing at the bit for the moment when doors can officially open. Brewdog, for one, has made it…
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Mar- 2020 -9 MarchAdvice
How to adjust your business to the new immigration policy
Last month the government announced a new immigration policy that provoked a big reaction from our industry. The impact of restricting so-called “lower-skilled” workers from the EU and elsewhere overseas means many businesses are warning of staff shortages. The government’s terminology is dangerous, not to mention patronising, for a large…
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Jan- 2020 -8 JanuaryComment
How will high street restaurants survive dark kitchen disruption?
Shops have already suffered the fate of losing their footfall to clicks on the internet and it seems restaurants are headed the same way. Amidst the plight of the high street for retail, I’ve always thought of restaurants as the real stalwart. Surely you can’t get rid of restaurants from…
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