Shift Patterns

Helping employers create a recipe for resilience

According to statistics from the HSE, stress, depression or anxiety accounted for 55% of all working days lost due to work-related ill health in 2019/20; some 17.9 million lost working days. Worryingly this report was published in November 2020 featuring pre-pandemic data. We’re all now navigating a whole new set…

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Hospitality is the most desired career option for over 50s, study finds

Midlife workers could “shift the face” of the hospitality industry, as industry “boomerangs” could help plug the sector’s labour shortage while also meeting consumer demand for workers over 50, new research reveals. The research, conducted by the UK’s largest hospitality jobs board, Caterer.com, revealed that 2.5 million people over 50…

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How to protect your restaurant business from employee fraud

Employee fraud is an issue that can affect any business, but due to the transient nature of hospitality sector workforce, it is a problem that many restaurant operators experience. According to Action Fraud, between 2017 and 2018, UK businesses reported losses of £88m due to employee fraud. In order to…

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Is it time for your business to use a mobile team app?

The right mobile collaboration apps (also known as digital internal communication platforms) can deliver a wide range of benefits for any catering and hospitality company. Better internal communications creates employees who are more engaged, productive, happier, and more likely to stay with their employer. A team app should be a…

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The benefits of using digital signage

The adoption of digital technology has transformed the way many catering and hospitality companies operate and communicate, changing everything from taking bookings to communicating with staff. Despite this, digital signage is an area less thought of, with many companies still using traditional paper notice boards to communicate with staff. However,…

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How better internal communications can improve customer experience

According to the Deloitte 2018 Global Human Capital Trends survey, 72% of UK HR and business leaders have already seen the benefit from using digitally-connected workplace tools. However, the same report reveals that only 11% of organisations are actively identifying emerging communications channels. Employee communications are important for the catering…

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Deliveroo hits back at Frank Field report

Deliveroo has issued to a statement to Catering Today hitting back at MP Frank Field following his report into the working conditions of the company’s riders. The door-to-door app said that it welcomes Field’s comments regarding the benefits of ‘gig-economy’ work, but says his report makes “a number of claims…

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‘Phantom hours’ costing UK businesses £37m a week

A survey of shift workers in the retail, hospitality and leisure industries has found staff to be overstating their working hours by an average of almost half an hour a week. Staff rota scheduling firm Rotaready, which conducted the survey, said these ‘phantom hours’ are costing UK businesses as much…

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How can you ‘cater’ for the health and wellbeing of your staff

The catering sector is synonymous with long and unsociable hours. How can employers ensure the health and wellbeing of their teams are catered for? Earlier this year Unite, the country’s biggest union, conducted a survey of professional chefs in London, and the impact upon them of their working conditions. Almost…

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