Reservations
Coverage explores how UK restaurants, pubs, and hospitality groups are managing reservations — including booking platform partnerships, no-show strategies, table management systems, pre-payment models, and integration with CRM and loyalty tools. Reporting also examines consumer booking habits, peak-time optimisation, and the balance between walk-ins and advance reservations. Insight is tailored for operators seeking to improve guest flow, reduce friction, and maximise revenue per cover.
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Jun- 2023 -21 JuneComment
Discounts and freebies: what else can loyalty programmes offer?
Restaurateurs and bar owners will be well used to the concept of a customer loyalty programme. From the large chains with highly organised reward apps offering points and vouchers, to basic ‘loyalty stamp’ cards, there are many organisations in the field making use of customer loyalty to boost their footfall…
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May- 2023 -31 MayComment
Collaborative robots: how can they enhance customer service?
Do you think hospitality is one of the sectors that could potentially benefit from implementing AIs? Yes, very much so. Robotics is one area, such as the delivery tray bots that we have, but they could also be used in the areas of for example guest greeting or taking reservations,…
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Apr- 2023 -26 AprilNews
Nobu appoints new general manager
Nobu Old Park Lane, one of London’s most famous Japanese restaurants, has announced the appointment of Ales Potocnik as general manager. With over 15 years of experience serving Nobu London’s regular clientele, Potocnik is well-placed to continue the restaurant’s legacy. Potocnik built a career in hospitality in Slovenia, the US…
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3 AprilFeatures
All About the Cooks vs delivery apps
Can you tell me about the history of All About the Cooks and how did you come up with the concept? My background is in marketing and advertising, and after having children, I worked as a consultant. Eating real meals prepared by real people rather than factory-produced goods has always…
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Mar- 2023 -10 MarchRestaurants
Gino D’Acampo’s £2m Boar Lane to launch in April
Gino D’Acampo has announced that he will be opening his new restaurant, Boar Lane in Leeds, on 10 April 2023. The upmarket Italian restaurant and bar is located at the recently refurbished Leeds Marriott Hotel and will offer breakfast, brunch, lunch, afternoon tea, dinner, and cocktails until late. The 160-seater…
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7 MarchRestaurants
Gordon Ramsay Restaurants acquires Pizza East
Gordon Ramsay Restaurants has announced the completion of its acquisition of Pizza East in Shoreditch, East London. Following its acquisition, the restaurant is due to officially reopen its doors on Wednesday 15 March, with the venue also accepting reservations ahead of the opening. Ahead of the opening, Pizza East has…
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Jan- 2023 -30 JanuaryFeatures
Dining out on success: The rebound of seated dining numbers
At the start of the year Opentable released its study into the nation’s dining habits for 2022. In it the company found that seated dining numbers had risen dramatically on the back of the end of lockdown restrictions. Robin Chiang discusses why this happened and how Opentable went about collecting…
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3 JanuaryBusiness
2022 seated dining numbers pass pre-pandemic levels
The number of seated diners in UK restaurants increased 19% last year when compared with 2019 and increased 50% compared to 2021, according to data from Opentable. Valentine’s Day saw the biggest increase of diners, with numbers almost doubling compared with 2019 and seeing a 137% increase compared with 2021.…
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Oct- 2022 -31 OctoberVenues & Properties
Airds Hotel and Restaurant announces £400k refurb
Airds Hotel and Restaurant in Argyll on the west coast of Scotland has revealed a “significant” refurbishment programme that will cost approximately £400k. It is reported that the refurbishment will be undertaken over the next two winters, with the hotel and restaurant to remain open throughout to “ensure minimal disruption…
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Mar- 2022 -1 MarchNews
Hospitality industry rallies around Ukraine
The UK hospitality industry has shown its support for Ukraine, with chefs and hospitality groups offering funds and accommodation for displaced Ukranians. An international campaign has been launched calling on hospitality companies to help Ukrainian refugees by hosting those fleeing conflict. In response to this unfolding crisis, the Hospitality for…
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