Reservations
Coverage explores how UK restaurants, pubs, and hospitality groups are managing reservations — including booking platform partnerships, no-show strategies, table management systems, pre-payment models, and integration with CRM and loyalty tools. Reporting also examines consumer booking habits, peak-time optimisation, and the balance between walk-ins and advance reservations. Insight is tailored for operators seeking to improve guest flow, reduce friction, and maximise revenue per cover.
-
Jul- 2024 -29 JulyRestaurants
Xmas hospitality bookings up 54% so far, Zonal finds
Hospitality bookings for Christmas 2024 are up by 54%, compared with the same point in 2023 according to data from technology provider Zonal. Over half of the bookings (52%) that have already been made are for Christmas Day itself, compared with 44% this time last year. Saturday 14 December 2024…
Read More » -
Jun- 2024 -14 JuneNews
Today’s news in brief – 14/06/24
Wolseley Hospitality Group has drafted in restructuring advisers from AlixPartners to advise on cost management issues. The talks, which are said to be at an early stage, could lead to a “range of outcomes”, sources told Sky. Sky noted it was “unclear” what had prompted the re-engagement with AlixPartners, however.…
Read More » -
14 JuneBusiness
Euros boost Father’s Day bookings by 44%
Booking for this year’s Father’s Day (16 June) has risen 44% compared to last year, according to the latest hospitality insights from Zonal. This spike in Father’s Day bookings has been attributed to Brits gearing up to celebrate their dads over a Euros-packed weekend. Dinner reservations for this Sunday are…
Read More » -
10 JuneAdvice
Great customer service and its role in successful restaurants
In the restaurant industry, customer service is integral. The way customers are treated and their overall experience can make or break a business, as happy customers often come back and recommend restaurants to family and friends. When it comes to the success of a restaurant, however, customer service may be…
Read More » -
Dec- 2023 -11 DecemberNews
UK drink sales dip amid strong World Cup comparatives
Year-on-year drinks sales in Britain were down again last week—though the 2022 football World Cup made for difficult comparatives, CGA said. CGA by NIQ’s daily drinks tracker shows average sales in managed venues in the week to last Saturday (2 December) were 2% behind the equivalent week in 2022. It…
Read More » -
Nov- 2023 -22 NovemberBusiness
Confidence in hospitality sector climbs again
Nearly half (49%) of hospitality business leaders feel confident about the hospitality market over the next 12 months, up by four percentage points from August’s figure of 45%. Only 5% of leaders say their business is currently at risk of failure, down from 11% last quarter. The number feeling pessimistic…
Read More » -
Oct- 2023 -18 OctoberNews
Today’s news in brief – 18/10/23
Just Eat has increased its full-year guidance following a return to sales growth in Q3. Gross transaction value in Northern Europe and UK&I grew by 6% and 4%, respectively. However, North America saw a slower trajectory with an 18% decrease in GTV.In response to the overall GTV growth, Just Eat…
Read More » -
18 OctoberBusiness
Reservation no-shows double in past year, CGA finds
The number of consumers not showing up for their reservations in pubs, bars and restaurants has doubled since September last year, according to the latest research from Zonal and CGA by NIQ. Some 12% of consumers are still not honouring their reservations and not informing venues in advance that they…
Read More » -
Sep- 2023 -20 SeptemberRestaurants
Sexy Fish to open new Manchester site in October
Sexy Fish has announced its new Manchester site is set to open its doors on 12 October 2023 and has opened reservations today (20 September) ahead of the launch. The new restaurant will be open daily for lunch and dinner in the former Armani building facing onto Deansgate in Manchester.…
Read More » -
Jul- 2023 -19 JulyPubs and Bars
Hospitality businesses fear closure as no-show diners cost £90 per head
No-show diners are costing restaurant owners almost £90 per head as a result 18% of restaurant, pub and bar owners consider closing for good, according to new data from Barclaycard Payments. The data revealed that with the majority (60%) of customers giving 24 hours or less notice when cancelling their…
Read More »
