Advice
Great customer service and its role in successful restaurants
By Xavier Gonet, the F&B manager at Les Roches
![](https://www.cateringtoday.co.uk/wp-content/uploads/2024/06/Xavier-Gonet-scaled-e1717602133195-780x470.jpg)
In the restaurant industry, customer service is integral. The way customers are treated and their overall experience can make or break a business, as happy customers often come back and recommend restaurants to family and friends.
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