Front of House

Reporting explores key trends, challenges, and innovations in guest-facing roles across restaurants, pubs, hotels, and catering venues, including service standards, training, team culture, technology integration, tipping practices, and recruitment. Coverage is designed to support operators, managers, and HR professionals in building effective front-line teams that drive guest satisfaction and operational success.

  • Apr- 2019 -
    29 April
    Catering CompaniesGAM Investments appoints Good Eating Company for London office

    GAM Investments appoints Good Eating Company for London office

    Workplace dining specialist, the Good Eating Company, is the new foodservice and front of house provider at GAM Investments, an independent global asset management company, after securing a three-year contract. In addition to front of house services, the Good Eating Company team at the new office in Finsbury Circus will…

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  • 11 April
    BusinessPotential £9bn market for sector as vegans pay 65% more for meals

    Potential £9bn market for sector as vegans pay 65% more for meals

    Vegans are spending the most money when they go out to eat, with diners spending up to £37.55 on the average meal. That’s £9.43 (33%), a third more than vegetarians (£28.12) and £14.88 (65%) more than those with no dietary requirements at all (£22.67). Caterer.com, the UK hospitality jobs board,…

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  • 4 April
    BusinessEi revives Winscombe pub with £185,000 investment

    Ei revives Winscombe pub with £185,000 investment

    Ei Publican Partnerships, the leased and tenanted division of pub company Ei Group, have revitalised the Churchill Inn, Winscombe, near Bristol, following a substantial £185,000 investment. Ei worked with the pub’s managers local mother and son duo, Berny O’Reilly and Russell Wakefield, for the project. As well as running the…

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  • 2 April
    Catering CompaniesHospitality gender pay gap in London narrows to 5.9%

    Hospitality gender pay gap in London narrows to 5.9%

    The gender pay gap in London’s top hospitality establishments has narrowed to 5.9% (£1,784) in 2018 as a result of salaries for female employees increasing at a higher level than those for male employees. The gender pay gap in 2017 was 9.7% (£2,712), the figures are based on analysis of…

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  • Mar- 2019 -
    13 March
    RestaurantsThe Ivy Collection’s opening manager joins Carluccio’s

    The Ivy Collection’s opening manager joins Carluccio’s

    Carluccio’s has appointed Dominika Rusnak as its Fresca openings manager. She joins the group’s senior management team to support the brand’s ‘Fresca’ transformation programme. The restaurant chain’s project Fresca will see the brand transform 20 sites under a £10m investment. There have been a number of strategic hires to drive…

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  • 4 March
    AdviceOpening a restaurant: how to keep it energy efficient

    Opening a restaurant: how to keep it energy efficient

    According to EnergyStar, restaurants use about 2.5 times more energy (per square foot) than other commercial buildings. In a world where we are all trying to be more energy efficient and the public are becoming more aware of what businesses are doing to play their part in the battle against…

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  • Feb- 2019 -
    22 February
    RestaurantsAll avocado restaurant pop up comes to Bluebird Chelsea

    All avocado restaurant pop up comes to Bluebird Chelsea

    Bluebird Chelsea will be home to the world’s first all avocado concept, The Avocado Show from 11 to 24 March as it pops up in the King’s Road cafe. Born in Amsterdam, this pop up at Bluebird Chelsea will be The Avocado Show’s London debut and the transformed cafe will…

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  • 20 February
    FeaturesWhy one high-end London restaurant made the switch to induction

    Why one high-end London restaurant made the switch to induction

    When Matt Lovell and Rob Hampton’s seafood street food stall came to fruition in 2016, they quickly outgrew the capacity in which they could serve some of the UK’s highest-quality oysters. The stall soon transformed into a pop-up concept in South Kensington, before the duo opened the doors to The…

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  • 18 February
    BusinessBack of house pay goes up as front of house goes down

    Back of house pay goes up as front of house goes down

    New research has found that back of house pay has increased while front of house pay has decreased over the last year. Average salaries for chefs and kitchen employees in London’s top eateries increased by 14.8% in 2018, according to an analysis of pay by luxury hospitality recruiter, The Change…

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  • 8 February
    BusinessHospitality wages spike after months of deflation

    Hospitality wages spike after months of deflation

    The average hourly pay of workers over 25 in the UK significantly fell from £8.55 in June to £8.18 in November, before plateauing at £8.16 in December and rising to £8.38 in January. According to statistics from software provider for the leisure and hospitality industry Fourth, this is the first…

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