Front of House
Reporting explores key trends, challenges, and innovations in guest-facing roles across restaurants, pubs, hotels, and catering venues, including service standards, training, team culture, technology integration, tipping practices, and recruitment. Coverage is designed to support operators, managers, and HR professionals in building effective front-line teams that drive guest satisfaction and operational success.
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Feb- 2020 -12 FebruaryPeople
Searcys announces raft of promotions and appointments
Events caterers and restaurateurs Searcys has “strengthened” its team with a number of new appointments and promotions across the business. Allan Heard has been appointed as the group’s new account director, having previously served as general manager at 30 Euston Square. Prior to this, he was head of catering at…
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10 FebruaryRestaurants
Maison Francois to open in St James
Maison François, a brasserie and wine bar in the heart of St James, London, has announced it is set to open in spring 2020 and will be headed by former Masterchef star Matthew Ryle. Founded by François O’Neill, Ryle will also be joined by Ed Wyand who will head up…
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6 FebruaryEducation
CDG launches Leadership Academy Plus programme
The Casual Dining Group (CDG) has officially launched its Leadership Academy Plus programme, which aims to combine its internal talent and leadership programmes with apprenticeships. The programme has been launched during National Apprenticeship Week 2020, which takes place between 3 -7 February. The scheme was developed in partnership with apprenticeship…
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Jan- 2020 -27 JanuaryPeople
Panoramic 34 appoints new head chef
Liverpool restaurant Panoramic 34 has announced the appointment of Elliot Hill as its new head chef. The restaurant said that Hill will bring a “unique” style of cooking to Panoramic, and that the front of house and kitchen team are “hugely excited with the new developments that are planned under…
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Dec- 2019 -10 DecemberRestaurants
Ox and Finch owners to open second restaurant in Glasgow
The owners of the Ox and Finch in Glasgow have announced plans for a second restaurant in the Scottish capital. The Ka Pao will open within the historic, Category A-listed Botanic Gardens Garage on Vinicombe Street, which is located off Byres Road, in January 2020. Housed in the basement of…
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Oct- 2019 -9 OctoberRestaurants
Richard McLellan’s Wilder restaurant and bar to open in Shoreditch
Chef Richard McLellan has announced the opening of his new restaurant and bar, Wilder, launching on Wednesday 16 October 2019, at Boundary London, Shoreditch. Previously of Typing Room and Michelin-starred Alyn Williams at The Westbury, McLellan has partnered with restaurateur Sir Terence Conran to open his first solo venture in…
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8 OctoberRestaurants
Adare Manor wins Michelin star after multi-million pound refurb
Adare Manor’s Oak Room now stands among “the finest restaurants” worldwide after it was awarded its first Michelin star this week. The prestigious award follows two years after the manor’s debut, after following a multi-million euro renovation at its hotel in County Limerick. CEO of Adare Manor, Colm Hannon expressed…
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Aug- 2019 -2 AugustEducation
Star Pubs and Bars to sponsor 100 apprentices
Star Pubs and Bars has announced plans to sponsor 100 apprentices, in preparation for the first Hospitality Apprenticeship Week. The move is designed to help licensees attract and retain the “best talent” in the kitchen and behind the bar in order to develop future hospitality managers. Prompted by feedback from…
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Jul- 2019 -26 JulyEducation
24 new chefs graduate from fifth Elior Chef School
Some 24 new Elior colleagues have graduated as chefs from the fifth Elior Chef School programme, designed to tackle the industry chef shortage and nurture talent within Elior. For the first time the graduates – who come on day release from other parts of the business such as the Front…
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May- 2019 -7 MayAdvice
Health and safety considerations in catering industry
Health and safety must be an important consideration for anyone who is working in the catering industry. Whether you are in the kitchen, working machinery or in the front of house of a restaurant it is important that safety and risk reduction are always at the front of your mind.…
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