Front of House
Reporting explores key trends, challenges, and innovations in guest-facing roles across restaurants, pubs, hotels, and catering venues, including service standards, training, team culture, technology integration, tipping practices, and recruitment. Coverage is designed to support operators, managers, and HR professionals in building effective front-line teams that drive guest satisfaction and operational success.
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Mar- 2023 -13 MarchAwards & Events
Thornbury Castle receives Three AA Rosette status
Thornbury Castle Hotel and Restaurant, part of the Relais and Chateaux collection, has been awarded a Three AA Rosette. It is the only Tudor castle in England to house a hotel. The rosettes celebrate successful cooking and Three Rosette status is given to “outstanding restaurants” that achieve standards that demand…
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2 MarchAwards & Events
Ben Wilkinson receives the three AA Rosettes
Head chef Ben Wilkinson at The Pass, located within South Lodge Hotel in Sussex, has been awarded three AA Rosettes by The AA Hospitality Awards. The accolade is given to the best restaurants that meet standards that require recognition far beyond their local community. Wilkinson joined The Pass in August…
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Jan- 2023 -25 JanuaryRestaurants
SimpsInns unveils £250,000 redevelopment of The Potting Shed
Ayrshire hospitality group, SimpsInns, has announced a £250,000 redevelopment of one of its key venues in Irvine as it reintroduces The Potting Shed at Si.sI Located just 40 minutes from Glasgow, The Potting Shed at Si will offer guests a range of breakfast and brunch options as it looks to…
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20 JanuaryRestaurants
Kew Village restaurant Hawthorn to open in February
Co-owners Joshua Hunter and Patra Panas have announced that their refined neighbourhood restaurant, Hawthorn, will be opening on Wednesday 1 February in Kew Village, Richmond. Hawthorn, which will have 60 covers and serve lunch and dinner from Tuesday to Saturday, will also have a full team of 15 staff. According…
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12 JanuaryFeatures
Adam Hyman on the Happiness in Hospitality 2022 report
What is your background in hospitality and can you tell us a little bit about your career progression? I don’t have an official hospitality background so to speak; like a lot of people, I have dabbled in working in restaurants and pubs growing up. I studied and worked in commercial…
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Oct- 2022 -27 OctoberRestaurants
Kora to become full-time restaurant amid expansion
Chef Tom Kitchin and his wife Michaela have announced that their latest venue – Edinburgh neighbourhood restaurant and bar Kora by Tom Kitchin, will double the size of its team and will move to a seven-day a week operation. From Monday 14 November, Kora will open for dinner from Monday…
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Aug- 2022 -26 AugustPubs and Bars
White Brasserie to open first new site post-pandemic
The White Brasserie Company has announced it will be opening a new venue, The Britannia, in Parkstone, Poole, marking its first new site to open post-pandemic. The Britannia is set to open on 17 October following an extensive refurbishment, and will bring 55 new jobs to the area with roles…
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25 AugustRestaurants
Kitchin Group announces duo of appointments
Kitchin Group has announced a duo of new appointments, with Steven Spear taking the helm as restaurant manager as his predecessor, Matteo Inzaina, steps into a new role as training and operations manager. Spear has worked in some of Scotland’s leading restaurants while Inzaina has been restaurant manager at Edinburgh’s…
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8 AugustFeatures
The inspiration behind The Long Lane
What inspired the team to open The Long Lane? We had wanted to open a bar before the pandemic on the back of the success and three and a half years trading of our first bar, The Racketeer, in King’s Cross. At times, we were turning away larger bookings and…
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Jun- 2022 -23 JuneNews
Record staff shortages costing hospitality £21bn in lost trade
The hospitality industry is reportedly losing £21bn in revenues and an estimated £5bn loss in tax for the Exchequer as a shortage of workers is “damaging” the sector’s recovery in the UK. According to a survey by UKHospitality, the British Institute of Innkeeping, and the British Beer and Pub Association,…
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