Digital Transformation
Coverage of the technologies, systems, and strategic shifts reshaping hospitality and foodservice operations across the UK. This section explores digital ordering, data integration, CRM tools, kitchen automation, and F&B platforms enhancing efficiency, guest experience, and profitability. Built for operators, IT leads, and hospitality executives, it provides insight into adopting digital tools to drive growth, streamline service, and remain competitive in an evolving market.
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Dec- 2023 -13 DecemberComment
How digitisation across the restaurant sector is set to evolve in 2024
As we reflect on the last year, it’s fair to say that the restaurant industry has continued to go through unprecedented digital transformation, as innovation in the sector accelerates. While these changes have presented disruptions and challenges, they have also provided restaurants with the opportunity to get creative and find…
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Jun- 2023 -20 JuneNews
Hostmore appoints new non-executive director
Hospitality group Hostmore has today announced the appointment of Célia Pronto as an independent non-executive director with immediate effect. Pronto has over 25 years of experience in blue chip listed companies, private equity and venture capital backed start-ups and family-owned businesses. She has worked in subscription model businesses, as well…
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Apr- 2023 -6 AprilRestaurants
Pizza Express appoints new COO
Pizza Express has announced the appointment of Lawrence Harvey as its new chief operating officer. The firm said Harvey brings a “wealth of experience” having worked at a number of major brands including Aldi, Barclays and Tesco. He will be responsible for leading operations across all of Pizza Express’ over…
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Feb- 2023 -23 FebruaryPeople
KFC UK&I appoints interim CMO
KFC UK&I has appointed chief corporate affairs and sustainability officer Jenny Packwood as its interim CMO. In addition to her current duties, she will hold the role as the group looks for a permanent replacement for Jack Hinchliffe. It comes as Hinchliffe, the former CMO for KFC UK&I, has moved…
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Oct- 2022 -27 OctoberCatering Companies
Hostmore appoints non-executive director of Occupyd Limited
Hospitality business Hostmore has announced the appointment of its CEO Robert B Cook to the role of non-executive director of Occupyd as of this month, following approval from the company board. Occupyd Limited, which trades as Obvlo, is a new hospitality infotech company which reportedly aggregates places to go and…
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Jun- 2022 -27 JunePeople
Elior Group appoints chief information and digital officer
Elior Group has announced the appointment of Joanne Deval as the company’s chief information officer (CIO). It is said that she reports to Bernard Gault, group interim CEO, and is a member of the group executive committee. Joanne Deval has 20 years’ experience in information systems, digital transformation, and innovation…
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9 JunePubs and Bars
Fullers returns to profit as revenues recover to £253.8m
Fuller, Smith and Turner (Fullers) has revealed it has returned to profitability after seeing revenues recover to £253.8m, up from £73.3m in 2021 despite the impact of coronavirus closures and restrictions. For the year to 26 March 2022, the pub group reported adjusted profit before tax returning to growth at…
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May- 2022 -27 MayPeople
Pizza Express names Paula MacKenzie as CEO
PizzaExpress has announced the appointment of Paula MacKenzie as CEO, joining the company on Monday 6 June. It said MacKenzie has over 20 years’ experience in transforming Food and Drinks businesses by “unlocking the power of brands”. She has worked for some of the world’s most recognised and valued companies…
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Sep- 2021 -9 SeptemberPeople
Itsu appoints new CCO
Itsu has announced the appointment of Neil Miller as its new chief customer officer (CCO). In the newly created role, Miller will lead the development and strategy of Itsu’s customer proposition, marketing, digital transformation and management of the brand. Prior to joining the group, he spent 25 years as a…
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6 SeptemberBusiness
Labour shortages could continue for two-years, CBI warns
Labour supply problems could last for up to two years and will not be solved by the end of the Job Retention Scheme, the CBI’s director-general, Toby Danker has warned. The warning comes as the CBI’s director-general has set out priorities for both business and government to guard against labour…
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