Click and Collect
Coverage explores how UK hospitality operators are adopting and optimising click-and-collect services, including technology platforms, menu adaptations, fulfilment logistics, and customer experience strategies. Reporting provides insights into how restaurants, cafés, pubs, and QSR brands are using this channel to drive revenue, reduce delivery costs, and meet evolving consumer demand for speed, convenience, and control.
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Jan- 2021 -15 JanuaryCoronavirus
UK GDP shrinks by 2.6%
GDP declined by 2.6% in November 2020 as government restrictions reduced economic activity, the latest ONS figures reveal. Figures released by the statistics office show that November GDP was 8.5% below its pre-pandemic levels. The decline follows a period of economic growth for the UK, with last October’s report revealing that the country had grown a…
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Dec- 2020 -22 DecemberCafes and Coffee Shops
Pistachio Holdings acquires Creams
Pistachio Holdings, a firm backed by Ankush Shah of the East Africa-based Sumaria Group, has acquired a majority stake in the dessert brand, Creams. Creams, which was founded in 2008 by Balal Aqil and Adam Mani, currently employs over 1,400 staff across its 93-strong UK portfolio. As well as his…
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Nov- 2020 -27 NovemberNews
Slim Chickens expands UK portfolio
Slim Chickens, a US brand whose UK franchise is run by Boparan Restaurant Group (BRG), will extend its presence in the UK with the launch of a Cardiff restaurant. The 92-cover restaurant will be the brand’s second establishment in the UK, with its flagship eatery located just off Oxford Street,…
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13 NovemberComment
How Covid-19 has changed the progression of FoodTech
No industry has escaped the wrath of COVID-19, but the hospitality sector has arguably faced the brunt of the virus’ shockwaves. If we are to focus on the silver lining, however, it is that cafés, bars and restaurants alike have been able to demonstrate their remarkable ingenuity as they…
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4 NovemberTrade Associations
CAMRA welcomes easing of takeaway beer restrictions
Trade associations have welcomed the government’s plans to ease restrictions on the takeaway sale of beer and cider from restaurants during lockdown. According to new legislation, pre-ordered alcohol can be collected by customers as long as they do not enter the premises. Nik Antona, CAMRA’s national chairman, said: “I am…
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Oct- 2020 -22 OctoberFood and Drink
Wing Shack Co opens new kitchen in Canary Wharf
Wing Shack Co has announced the opening of its new delivery kitchen in Canary Wharf which will serve a 2.5 mile radius of the area. Wing Shack Co was founded in 2017 by Joshua Jarvis and Larry Shiro and currently operates out of three sites located in Loughton, Clerkenwell and…
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Sep- 2020 -3 SeptemberCoronavirus
Avanti West Coast launches ‘at-seat order’ catering service
UK train operating company Avanti West Coast has introduced a new service which allows food and drink delivered to customers in their seats. The group said that whilst customers in first class have always enjoyed being served at their seat, trials are currently taking place on selected Pendolino trains which…
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Aug- 2020 -6 AugustRestaurants
Franca Manca owner completes £2.25m equity raise
The owner of Franca Manca, Fulham Shore, has announced it completed a £2.25m equity raise and has also entered into a new £10.75m debt facility and agreed new terms for its existing £15m banking facilities. The group, which also owns the Real Greek Restaurants brand, said the funds have improved…
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Jul- 2020 -28 JulyRestaurants
Frankie & Benny’s to open a further 15 sites
Frankie and Benny’s has announced the reopening of a further 15 restaurants that have, taking the total number of reopened sites to 35 by the end of the month. The restaurant chain said it has followed “strict” Government and Public Health England guidelines and has worked “incredibly hard” to put…
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22 JulyComment
Preventing the second wave: how hospitality businesses can make a safe return to service
From 4 July, the hospitality sector has been slowly reopening after weeks of shut doors and takeaway orders, provided they can enforce social distancing measures and keep their customers and staff safe when trading. In order to keep customers safe from COVID-19, it requires both staff and customers to take…
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