Access Hospitality

Hospitality workers embrace AI to enhance guest experience, research finds

Hospitality workers are embracing AI to deliver better guest experiences with almost all saying it has had a positive impact on their workplace, new research has revealed.  According to The Access Group, 54% of people who work in hospitality, and who regularly handle information as part of their job, use…

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Today’s news in brief – 26/03/24

Employee satisfaction has risen, despite salaries decreasing, according to Access Hospitality’s Largest Hospitality Salary Survey 2024. The survey revealed that 37% reported earning less than £30k – an increase from 30% in 2023. Responses revealed a decrease in salaries across main job roles, with the exception of general management. However,…

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Hospitality staff happier at work despite pay squeeze, survey finds

Employee satisfaction within hospitality has risen, despite salaries in the industry having decreased with the exception of hotels, according to the Access Hospitality’s Largest Hospitality Salary Survey 2024. The salary survey, which was conducted in January and February with 1,328 respondents across a range of ages and job types within…

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Access Hospitality acquires ResDiary

Access Hospitality has announced that it has acquired bookings and table management software company ResDiary for an undisclosed amount. ResDiary’s booking and table management platform currently supports over 9,000 venues, with a particular focus on Europe, Australia and New Zealand. The acquisition will expand the suite of products that Access…

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Key take-outs for new takeaways: how to adapt your business during lockdown 

Following the Government’s call to close cafes, pubs and restaurants, many establishments have taken the initiative to temporarily change their business models and operate solely as a ‘takeaway’ or delivery service. Customers are keen to show their support, as demonstrated by the widespread use of #supportlocal on social media. During…

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Hospitality sector missing out on £6.75bn by not adapting to modern life

The hospitality sector is missing out on £6.75bn by not responding to growing demand from the ‘gig economy’ consumer to operate outside of ‘usual hours’, a study from Barclays has shown. Only a third of British workers (37%) work a typical nine to five day, meaning leisure time has shifted.…

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