Popeyes UK launches new kiosk software

Popeyes UK has announced the rollout of its new kiosk software, its latest initiative to enhance customer experience in its restaurants.

The new technology, built in house and rolled out across the business in less than six months, has upgraded the customer ordering experience with a full redesign of the order screens, bringing them more in line with the app and online experience.

Visually, the kiosks have taken inspiration from the Popeyes app and the new software will capture integrated customer analytics, allowing Popeyes to better understand its customers.

The upgraded kiosks were rolled out across all of Popeyes’ company-managed restaurants last month and will be launched in franchise restaurants by the end of the year.

It comes after Popeyes introduced Voice AI powered technology at its drive-thru sites, the first of its kind in the UK QSR sector. The technology has now been implemented across all the company’s drive-thru locations.

David Carey, chief technology officer at Popeyes UK, said: “Owning the customer experience has always been a key priority of ours, and the upgrades across our kiosks is the latest step in how we’re leveraging new technologies to enhance in-store experiences for our customers.

“As a company set up less than four years ago and with just over 90 restaurants across the UK, it’s a real achievement to have been able to develop this software in house, which speaks to the real talent we have here at Popeyes who were able to execute such a build and ensured it was a seamless roll-out.”

The brand entered the UK market in November 2021 and today, it operates more than 80 restaurants across the UK across eat-in restaurants, drive thru sites, and delivery kitchens, and employs approximately 3,000 people.