Uber Eats launches in-restaurant order platform

Uber Eats has launched a dine-in platform to allow all restaurants on the site to process in-person orders through the app.

The feature sees customers visiting a restaurant able to scan a QR code and browse a menu, order, and pay via the Uber Eats app and website.

Moreover, restaurants using the platform will not have to pay commissions and payment processing fees for all dine-in orders until 31 December 2021.

Toussaint Wattinne, general manager for the UK and Ireland at Uber Eats, said: “We know the last year has been incredibly hard for restaurants, and we want to champion small businesses and do our bit to support the UK’s economic recovery. 

“The best way to support restaurants is by getting back out there to support your local, and our new dine-In feature will enable restaurants to open their doors safely, process orders efficiently, and at no extra cost.”

Some 25,000 restaurants have joined the Uber Eats platform since the start of the pandemic, with the group providing a string of offerings, such as the restaurant relief programme, to the hospitality industry during the period.

The introduction follows a successful trial of the platform at a number of UK sites, including Liverpool’s Baltic Market.

Tim Haggis, co-owner at the Baltic Market, said: “We used the dine-in at Baltic Market last summer and really enjoyed it. 

“It meant safety concerns including ordering were processed efficiently and easily, and we are really excited to welcome customers back to Baltic Market when the lockdown eases.”