No-Shows
Coverage of booking no-shows across UK hospitality, examining their financial impact and the strategies operators are using to reduce them. Includes insights into pre-payment and deposit policies, digital booking platform integrations, customer communication tactics, and service model adjustments aimed at improving table turn and revenue protection. Built for restaurant operators, pub managers, and F&B directors looking to manage demand, minimise loss, and enhance operational predictability in seated service environments.
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Jul- 2020 -20 JulyCoronavirus
‘Wave’ of no-shows slams hospitality sector
A new emphasis on reservations has hit the sector following a “wave” of no-shows, according to the CGA’s latest Consumer Pulse survey. The survey found that only 28% of consumers visited venues with no reservations in the 10 days after the sector reopened on 4 July. Visits to venues have…
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Apr- 2019 -8 April
Tamu App launches to revolutionise dining experience
Dining app Tamu has claimed to be the first dining app to incorporate the entire customer journey, from discovery to reservations and pre-ordering to payments. This includes event creation at the restaurant, group ordering with guests and splitting bills. Restaurants pay nothing in advance and commissions are only taken from…
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Mar- 2019 -20 MarchFeatures
Mental health: Hospitality’s next big challenge
It’s no secret that a career in hospitality comes with its stresses: when your establishment is responsible for people’s enjoyment and something goes wrong, it can feel overwhelming. Long hours and increased alcohol consumption do not help anyone dealing with stress, and both have been blamed for the number of…
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Feb- 2019 -20 FebruaryRestaurants
Third of Brits admit to restaurant no-shows
Some 33.7% UK diners revealed they have failed to turn up to a table booking without informing the restaurant at some point in their life, data from restaurant reservation platform OpenTable has found. However, it was found that restaurant goers were less likely to no-show if they have made an…
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