Itsu
Coverage of brand strategy, digital innovation, and F&B development at a leading Asian-inspired fast-casual group focused on health, speed, and scale. This section explores store rollouts, automation, sustainability, leadership updates, and product innovation, offering insight for operators and hospitality professionals tracking growth in grab-and-go, tech-enabled service, and premium quick-service dining across UK urban centres.
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Sep- 2022 -7 SeptemberRestaurants
Itsu announces 13% pay rise for all staff
Itsu has announced a pay rise of up to 13% across its entire workforce to help employees cope with rising prices in the UK, amid the cost-of-living crisis. The investment will see entry-level pay boosted to a minimum of £11.50 per hour, which is almost 20% higher than the average…
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Mar- 2022 -24 MarchPeople
Itsu appoints new CFO
Itsu has appointed Greg Thorp as its new group CFO after a successful 16 years at Pret a Manger. Thorp joins the leadership team alongside CEO Ganan Kanagathurai and founder Julian Metcalfe. Ganan Kanagathurai, retail CEO, said: “I am thrilled to have hired someone with the experience and gravitas to…
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Sep- 2021 -16 SeptemberRestaurants
Itsu introduces 11% entry level pay rise
Itsu has introduced an 11% hourly wage rise for its entry level employees to a minimum of £10.40 an hour. Effective from 17 September, the increase will impact 1,000 existing employees across the group’s 72 UK sites. Through the wage hike, the Asian-inspired restaurant group plans to extend its level…
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9 SeptemberPeople
Itsu appoints new CCO
Itsu has announced the appointment of Neil Miller as its new chief customer officer (CCO). In the newly created role, Miller will lead the development and strategy of Itsu’s customer proposition, marketing, digital transformation and management of the brand. Prior to joining the group, he spent 25 years as a…
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Aug- 2021 -5 AugustRestaurants
Itsu set for debut franchise in Reading
Itsu has announced the opening of its first ever franchise restaurant, located at the Reading Gate Retail Park. Launching on 9 August 2021, the new site will support over 30 jobs through both its ‘grab and go’ and dine-in experiences. The franchise restaurant will span 2,970 sq ft, seating up…
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Jun- 2021 -21 JuneRestaurants
Itsu to open 100 new stores after securing investment deal
Itsu, an Asian-inspired restaurant chain, has announced plans to create 100 new venues across the UK as part of its partnership with private equity firm, Bridgepoint. Founder of Itsu, Julian Metcalfe, said the new partnership “secures tremendous growth” for the restaurant group – which is recovering from the impact of…
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Feb- 2021 -15 FebruaryCoronavirus
Deliveroo calls for rerun of EOTHO scheme
Deliveroo and 300 restaurant groups have urged the government to reimplement the Eat Out to Help Out scheme (EOTHO) when the hospitality sector eventually reopens. According to the delivery service, the 50% discount scheme which was first launched last August by chancellor Rishi Sunak would help support struggling restaurants that…
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8 FebruaryPeople
City pantry appoints Matt Ephgrave as MD
City Pantry, a corporate food delivery platform, has appointed Matt Ephgrave as its new managing director. Previously the COO at Festicket, a global festival travel platform, Ephgrave brings a wealth of hybrid and marketplaces business experience to the role. The new appointee will be tasked with driving commercial growth by…
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Jun- 2020 -16 JuneCoronavirus
Deliveroo warns of ‘grave damage’ to hospitality sector without Government action
Deliveroo CEO and founder Will Shu, alongside 90 restaurant partners, including some of the UK’s leading restaurant brands, have today written to the prime minister to call for action to support the restaurant sector in the face of continuing challenges posed by Covid-19. The signatories, which collectively represent more than…
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Mar- 2020 -20 MarchFood and Drink
Itsu to offer half price meals and free miso and hot drinks to NHS staff
Itsu, the Asian-inspired food brand founded and run by Julian Metcalfe, has announced on its social media channels that it is to offer a discount of 50% off every menu item and a free miso or hot drink, for NHS staff. On the announcement, Metcalfe said: “At Itsu, we acknowledge…
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