Digital Transformation
Coverage of the technologies, systems, and strategic shifts reshaping hospitality and foodservice operations across the UK. This section explores digital ordering, data integration, CRM tools, kitchen automation, and F&B platforms enhancing efficiency, guest experience, and profitability. Built for operators, IT leads, and hospitality executives, it provides insight into adopting digital tools to drive growth, streamline service, and remain competitive in an evolving market.
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May- 2022 -27 MayPeople
Pizza Express names Paula MacKenzie as CEO
PizzaExpress has announced the appointment of Paula MacKenzie as CEO, joining the company on Monday 6 June. It said MacKenzie has over 20 years’ experience in transforming Food and Drinks businesses by “unlocking the power of brands”. She has worked for some of the world’s most recognised and valued companies…
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Sep- 2021 -9 SeptemberPeople
Itsu appoints new CCO
Itsu has announced the appointment of Neil Miller as its new chief customer officer (CCO). In the newly created role, Miller will lead the development and strategy of Itsu’s customer proposition, marketing, digital transformation and management of the brand. Prior to joining the group, he spent 25 years as a…
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6 SeptemberBusiness
Labour shortages could continue for two-years, CBI warns
Labour supply problems could last for up to two years and will not be solved by the end of the Job Retention Scheme, the CBI’s director-general, Toby Danker has warned. The warning comes as the CBI’s director-general has set out priorities for both business and government to guard against labour…
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Feb- 2021 -26 FebruaryPeople
Yo Sushi appoints new chair
Yo Sushi has announced that John Walden has joined the group as its new chairman. It comes as present chairman Eric Nicoli is stepping down to pursue other interests, having joined the group in 2015 following the acquisition of the company by Mayfair Private Equity. According to the group, he…
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Nov- 2020 -13 NovemberComment
How Covid-19 has changed the progression of FoodTech
No industry has escaped the wrath of COVID-19, but the hospitality sector has arguably faced the brunt of the virus’ shockwaves. If we are to focus on the silver lining, however, it is that cafés, bars and restaurants alike have been able to demonstrate their remarkable ingenuity as they…
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May- 2020 -29 MayCatering Companies
Compass Group acquires digital start-up Feedr
Compass Group UK and Ireland has acquired food and health technology start-up, Feedr, in a move to “accelerate its digital transformation”. The group said the deal was completed in early March 2020 and will play a key role in reshaping the companies “return to work” strategy. It added that it…
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Jan- 2020 -9 JanuaryBusiness Bites
Who would have thought skinny jeans could be anyone’s undoing?
It’s not often that the business pages give you a good belly laugh. But today we have the spectacle of Marks & Spencer blaming its poor Christmas trading results partly on an oversupply of skinny jeans for men. Apparently customer surveys revealed that the high street bellwether’s ranges were “too old” the…
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Jul- 2019 -2 JulyCafes and Coffee Shops
Pret a Manger CEO to step down
Pret a Manger CEO Clive Schlee will retire from his role at the cafe chain after 16 years, he will maintain a role as non-executive director to ease the transition period. Current chief operating officer (COO) Pano Christou will take over day-to-day running of the company which has over 550…
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May- 2019 -2 MayRestaurants
The Restaurant Group appoints new CEO
Casual dining operator The Restaurant Group has announced the appointment of Andy Hornby as its new CEO. His start date is yet to be announced, as is the date current CEO Andy McCue will step down. McCue announced his resignation in February, citing “extenuating personal circumstances”. Hornby is an experienced…
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