How to handle a spate of one-star reviews

By Kirstie Jones, an environmental health expert and the head of client services at Navitas Safety

As nice as it would be to have your establishment receive a 100% positive response rate from customers, the chances are you have received a negative review from time to time. Such reviews are generally harmless when they are far and few between, but a spate of those dreaded one-stars can impact your reputation, deter potential customers, and ultimately affect your bottom line.

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