Restaurants

Frankie & Benny’s reopens 17 sites

Frankie and Benny’s has outlined plans to open a further 17 sites across its estate. 

The sites in question include restaurants in Colchester, Ipswich, Oxford, ABerdeen and Bury St Edmunds.  

According to the group, it has followed “strict” Government, Public Health England, Public Health Wales and Public Health Scotland guidelines, working “incredibly hard” to put measures in place to ensure the safety of customers. 

It said that guests will notice a “number” of safety measures in place at reopened sites, including clear social distancing guidelines and signage, enhanced cleaning practices, mandatory health screening for team members and increased hand washing. 

Its menus are now available digitally, and contactless order and payment will be encouraged as well. 

 Guests will also be asked to book in advance, and will be encouraged to pay at the table. Contact details will be collected through the digital platforms and stored for 21 days, in accordance to Government guidelines.

During the first days and weeks of re-opening, the group will ask guests for feedback through surveys, so we are constantly improving the experience.

Mark Chambers, CEO of the Leisure division, said: “We are delighted to be reopening more Frankie & Benny’s restaurants and very much look forward to welcoming back our guests. 

“Our priority will be to ensure the health and safety of our teams and guests whilst providing a first-class experience.” 

He added: “We are very pleased with the feedback we have received from returning guests so far and we will be monitoring feedback very closely to ensure we continue to deliver a great and safe experience. 

“We are also thrilled to participate in the Eat Out to Help Out scheme. This is a much-needed boost for our sector, and we thank the Government for their support.”

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