Restaurants

Foodhub appoint global operations director

Neil Sturrock will join the company, working across all of Foodhub’s international territories, often spending time in the brand’s India hub, as well as working remotely with the rest of the global team

Foodhub, one of the UK’s fastest growing takeaway delivery apps, has appointed Neil Sturrock to its senior team as global operations director.

As well as managing the customer journey for the company, it said Sturrock will be involved in “key strategic elements” of the business, working closely with CEO Ardian Mula on major overseas acquisitions which are currently helping the disruptor brand increase its offering in America and Australia.

Foodhub added that he brings years of customer service experience in multiple sectors to the business, including work in travel, telecoms, and food tech.

Currently based in the UK, Sturrock will work across all of Foodhub’s international territories, often spending time in the brand’s India hub, as well as working remotely with the rest of the global team.

Sturrock said: “This is an incredibly exciting time to join Foodhub, as the brand is in a key stage of its global expansion. From the recent multi million pound acquisition of the Big Foodie portal to the takeover of Australian platform Eat Appy, we’re in a constant state of hyper growth right across the board.

“My role primarily focuses on the overall customer journey – managing the onboarding process and beyond, all the way through to order volume and customer retention. With so many new clients in a variety of locations, it’s essential that our core ethos of championing independent takeaways and restaurants remains unchanged, and all clients get the same high level of service, regardless of where in the world they’re based.”

Ardian Mula, CEO of Foodhub, added: “As Foodhub continues to expand globally, it’s more important than ever that we invest in our infrastructure to keep the overall customer journey at the same high standard.

“Managing a process on this scale is a huge challenge, but we’re incredibly fortunate to have Neil on board – his demonstrated experience in customer service right across the globe makes him the perfect candidate for the role.”

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