A restaurant owner has apologised after sending emails to a bride-to-be by accident, calling her a ‘cow’.
Karen Williams, owner of the Mulberry Tree, based in Maidstone, has been left “mortified, horrified and completely embarrassed” after sending an email to a client instead of a colleague.
Jade Sharp and her partner initially visited the venue with the intention of using it for their wedding ceremony and reception, however were left less than impressed at the service received.
Sharp stated on TripAdvisor that “we came away disappointed not knowing anymore infor then we did before. The tour was done quite reluctantly with very little enthusiasm or passion or even a smile.”
When she arrived home Sharp emailed to express her disappointment with the manager in charge. She later received an email that was “obviously” not meant for her.
The manager who had given the tour described the bride-to-be as a “cow”, stating that the whole situation “pissed me off”.
Apologising on TripAdvisor owner Karen Williams stated: “I am absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible.
“I did telephone you as soon as I found out what had happened to offer my profuse and sincere apologies and did apologise repeatedly to you.
“You were adamant that you did not want to get married at The Mulberry Tree, completely understandably so after the email you were sent so I did not wish to insult you by attempting to make amends after such a catastrophic mistake on our part, especially when it is your wedding day involved.
“Once again I offer my sincerest apologies to you.”