Artificial Intelligence

Yum Brands appoints new CEO

Yum Brands has announced that chief financial and franchise officer Chris Turner will take over the role of chief executive from 1 October 2025. Turner will succeed current chief executive David Gibbs, who plans to retire after 37 years with the company. Gibbs will remain in post until the end…

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Starmer vows to ‘make work pay’ in King’s Speech

The new Labour government has outlined its main goals for the new parliament as part of the King’s Speech today (17 July) with a central focus of “ improving living standards for working people through economic growth”.  Key points outlined in the speech, read by the King but written by…

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The O2 unveils self-serve bars powered by Just Walk Out technology

The O2 has announced the introduction of self-serve bars, powered by Amazon’s Just Walk Out technology. Building on the already successful deployment of self-order kiosks and self-pour drink stations within the arena, Amazon’s Just Walk Out technology is designed to reduce queues so there will be less time waiting and…

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ISS pledges to halve food waste by 2027

ISS, the facility management company, has signed the Cool Food Pledge, a commitment to reduce 25% of the greenhouse gas emissions associated with the food it serves globally by 2030, from its 2019 baseline, and it will halve its food waste by 2027. To meet these targets, ISS is rolling…

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Food service innovations that will change the future

Food service is one of the hottest areas of digital innovation today. Over the past decade we’ve seen the rise of cashless payment, mobile booking, delivery apps and loyalty schemes. And the pace of food service innovation is only increasing, with the challenges of the pandemic bringing new ideas to…

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How AI will disrupt the service industry in 2019

Before we begin, it’s important to define what is meant by artificial intelligence. When mentioned in the media, AI can mean anything from machine learning in supply chain programming to robot baristas serving your morning flat white. According to IBM, artificial intelligence (AI) refers to systems that can actually ‘understand,…

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Top trends in hospitality for 2019

Accounting for over 10% of global GDP and the creation of one in five new jobs according to the World Travel and Tourism Council, travel and tourism continues to be one of the world’s fastest-growing industries. It is also an industry undergoing rapid transformation, shaped by new technologies and the…

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‘Sustainability and ethical catering – the challenges and the successes’

As we progress through 2018, there’s an obvious focus on the environmental impact of companies. From banning single use plastics, to actively trying to reuse and reduce food waste, ethical and sustainable practice is stomping its way through catering like never before. Specifically, within the catering sector, which is renowned…

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The future of hospitality entrepreneurship

The hospitality industry has traditionally been more about evolution than revolution, but today’s fast-changing landscape stands in marked contrast to the industry’s past. Technology has greatly transformed hospitality, paving the way for disruptive business models like Airbnb and enhancing the guest experience through innovations such as the internet of things…

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