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Small restaurants slam Deliveroo over ‘unfair’ commission rates

Small restaurants are accusing Deliveroo of charging some larger, more well known eateries lower commission rates than locally owned chains. 

According to Sky News, independent partners of the delivery service believe that some big chains are paying half of the amount paid by those on the highest commission rates offered by the app.

Throughout the pandemic, Deliveroo has launched a number of measures to support its small business partners including a call for the government to provide better financial support for the struggling restaurant sector. 

Speaking to Sky News, a local Maidenhead restaurant owner said Deliveroo was charging them  a “commission rate of 35%”, the “highest rate” out of all food delivery app services. 

The mayor of London, Sadiq Khan, has reportedly written to the chief executive of Deliveroo requesting “clarity” on how commission rates are “determined”.

In the letter, obtained by Sky News, the London Mayor reportedly said: “It is important that independent businesses are treated fairly, particularly at the current time when they are vulnerable, and many depend on your services to survive.”

Catering Today has contacted Deliveroo for comment.

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