Deliveroo pledges to match customer tips

Deliveroo has announced its pledge to match customers’ in-app tips to local restaurants hit by Covid restrictions.

The company said it will match tips paid to eligible restaurants up to a total value of £60,000 from today until midnight on Christmas Eve up to the value of £20 per tip.

The delivery service said that it recognised that thousands of small businesses have been forced to close their doors to dine-in customers due to Covid restrictions. Adding that to help ease the pressure before Christmas, the company is urging customers to give a little extra and will match customers’ tips up until Christmas Day.

The pledge applies to eligible local restaurants who have been required to close completely to dine-in customers.

This includes local restaurants in England’s Tier 3 as well as areas that have recently moved into Tier 4, like London, and areas that have faced the toughest Covid restrictions for some time, like Greater Manchester.

Deliveroo has enabled customers to tip restaurants in the app since July, and since then seen customers give over £1.1m in tips to restaurants across the UK.

Will Shu, CEO and founder of Deliveroo, said: “Christmas is typically an incredibly busy time for restaurants as they traditionally welcome families and parties through their doors. This year, with more restrictions, restaurants need our support.

“Tipping in-app is an easy way for customers to show their appreciation for their favourite local restaurant. We want to work with our customers to help ease the pressure on restaurants and show how much they mean to us, especially at this time of year.”