The food delivery app company says initial tests showed a “dramatic cut in the order processing time” from two and a half minutes down to 30 seconds, and would put an end to a common complaint from Deliveroo partners that staff were too busy entering orders into their systems to serve those in the restaurant.
As many has 500 restaurants are currently using the new service however Deliveroo expects that to increase to thousands by the end of the year, and claims one restaurant chain has already saved “hundreds of thousands of pounds” through the new system.
Mike Hudack, CPO at Deliveroo, said: “[We are] constantly innovating, looking for ways to help restaurants grow. Our partners have told us that integrating with their sales systems is a key way for Deliveroo to help make delivery easier for them and that’s why we’ve invested in making this happen.
“By doing this through an API we’ve made integration as straightforward as possible regardless of what kind of system a restaurant is using for point of sale. Cutting out needless time inputting orders into sales systems allows front of staff to focus on delivering an amazing dine in experience while boosting revenues and orders through delivery.”